Juan Aceves
Coachella
Summary
Dynamic Eligibility Technician at Riverside County DPSS with expertise in regulatory compliance and effective communication. Proven track record in resolving discrepancies and enhancing application processes. Skilled in case management and conflict resolution, ensuring applicants receive accurate guidance and support. Committed to maintaining high standards of professionalism and attention to detail in all interactions. Efficient professional in government program administration, known for high productivity and ability to complete tasks swiftly. Specialize in eligibility determination, case management, and regulatory compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Eligibility Technician
Riverside County DPSS
Coachella
04.2024 - Current
- Assisted in the development of new forms and processes for determining eligibility.
- Identified discrepancies between submitted documentation and required standards for program participation.
- Advised applicants on how to complete necessary paperwork correctly and thoroughly.
- Researched complex cases requiring additional verification or clarification of eligibility requirements.
- Informed applicants of other agencies providing useful or related assistance.
- Explained reasons behind application denials and recommended further action.
- Reviewed applications to verify client information and resolve discrepancies.
- Adhere to established policies and procedures to ensure efficiency in task completion.
- Utilize government-issued licenses strictly for work-related activities.
- Maintain professional conduct to protect sensitive information from unauthorized access, exposure.
Housing Safety Supervisor
UCLA Housing
Los Angeles
12.2020 - 06.2022
- Monitored safety of construction activities, making on-site personnel protection top priority.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Worked closely with local authorities regarding inspections and regulatory requirements related to health and safety standards.
- Developed emergency response plans to address possible health and safety incidents.
- Investigated accidents and incidents, identified root causes, and recommended corrective actions.
- Conducted safety and hazard inspections of work sites.
- Responded to emergencies across campus dormitories, following federal and district rules, and promptly contacting UCPD or EMS when required.
Financial Aid Student Worker
College Of The Desert
Palm Desert
12.2018 - 06.2020
- Monitored changes in government regulations affecting student loans, grants, scholarships.
- Typed, formatted and edited correspondence and other documents.
- Assisted students with the completion of their financial aid applications.
- Performed administrative tasks such as filing paperwork and maintaining databases.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Utilized computer skills, including word processing, spreadsheets, and email. Effective communication and data entry by using Colleague, Laserfiche, and Datatel.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Arts - English
University of California, Los Angeles
Los Angeles, CA06-2023
Associate of Arts - English
College of The Desert
Palm Desert, CA06-2020
Skills
- Eligibility determination
- Data verification
- Regulatory compliance
- Application processing
- Documentation review
- Case management
- Effective communication
- Customer service
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Team collaboration
- Reliability
- Active listening
- Analytical thinking
- De-escalation techniques
- Task prioritization
Affiliations
- Organization
- Interpersonal Communication
- Knowledgeable in Technology
Languages
English
Professional
Spanish
Professional
Timeline
Eligibility Technician
Riverside County DPSS
04.2024 - Current
Housing Safety Supervisor
UCLA Housing
12.2020 - 06.2022
Financial Aid Student Worker
College Of The Desert
12.2018 - 06.2020
Bachelor of Arts - English
University of California, Los Angeles
Associate of Arts - English
College of The Desert
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