J'TAMERA JOHNSON
Burbank
Summary
HR Executive with an extensive educational and business background and 20+ years of experience in all facets of HR, including employee engagement, conflict resolution, daily operations, training, learning & development, culture analytics and implementation and communications corporal. An Inclusive Strategist and certified Senior Professional in Human Resources (SPHR), with a proven ability to inspire current and next-generation leaders to build and grow inclusive cultures and find and implement positive change across diverse settings. Entrepreneur and Business Consultant, excels at empowering new businesses and nonprofit organizations to navigate through the challenges of setup, training, compliance, and staffing. Passionate about nurturing an inclusive corporate workplace, creating a culture of accomplishments and improving organizational efficiency with extensive training & development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Director of People & Culture
Center for Behavioral Change, Inc.
Los Angeles
01.2015 - Current
- Company Overview: Leading provider of comprehensive mental health and behavioral health services.
- Drive organizational excellence through comprehensive oversight of people operations and DEIB initiatives.
- Partner with senior leadership and the board to shape strategic planning, branding, and best practices for optimized work discipline and exceptional employee care.
- Champion DEIB principles by integrating them into fair hiring practices, compensation audits, and multi-layered talent and performance management systems.
- Lead the development and execution of HR programs that align with accomplishments for the company's mission, ensuring DEI practices reflect core values and support strategic goals.
- Collaborate with senior leadership and the board of directors to develop and implement strategic plans and best practices for people operations and corporate initiatives.
- Advise on corporate branding and organizational development to enhance work discipline and employee satisfaction.
- Lead efforts to integrate new principles into all facets of the organization, including fair hiring practices, compensation audits, and talent management.
- Design and execute programs and initiatives that align with the company's core values and strategic goals, resulting in a 35% increase in hiring and a 20% boost in employee retention.
- Ensure the implementation of inclusion practices across all levels of the organization, focusing on creating an inclusive and equitable work environment.
- Oversee talent management processes including recruitment, development, and succession planning, to build a high performing and diverse workforce.
- Implement performance management systems for employee growth, engagement, and alignment with organizational goals.
- Conduct assessments of organizational performance to identify areas for improvement and implement solutions.
- Liaised between the organization and its stakeholders, including employees, board members, and external partners.
- Communicate company goals, initiatives, and progress to all levels of the organization, fostering transparency and engagement.
- Represent the organization at industry events and conferences, advocating for the company's values and practices.
- Leading provider of comprehensive mental health and behavioral health services.
- Led strategic initiatives to improve behavioral health service delivery.
- Developed training programs for staff to enhance clinical skills.
- Lead cross-functional teams in developing creative solutions to challenging problems.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Mentored junior staff in leadership and management practices.
- Drove client satisfaction and improved support services to increase retention.
- Monitored industry trends and made recommendations on how they could be leveraged by the organization.
- Partnered with staff to create professional development plans to support personal and business growth.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Directed operations to improve efficiency and increase profit margins.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Analyzed data to inform decision-making and strategic direction.
- Spearheaded the development and launch of new products or services.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
Executive Management Consultant
All Things Business, LLC
Burbank
07.2001 - 01.2015
- Clients included law firms, accounting firms, health care facilities, churches and non/profit
- Company Overview: Comprehensive business consulting firm offering expert guidance and solutions.
- Directed strategic planning, enhancing organizational efficiency, and driving significant business growth.
- Advised executives on management best practices, refining decision-making processes and boosting performance.
- Designed and delivered comprehensive inclusion training programs for corporate and non-profit organizations for the unhoused, sight impaired and more.
- Developed inclusion protocols and strategies, aligning organizational practices with industry standards and enhancing cultural competence.
- Conducted executive training sessions on leadership, strategic planning, and operational excellence.
- Provided coaching and mentorship to CEOs, CFOs, and COOs, helping them to refine their leadership skills and achieve business objectives.
- Comprehensive business consulting firm offering expert guidance and solutions.
- Enhanced client satisfaction by 45% with targeted leadership development programs.
- Drove a 50% increase in operational efficiency through innovative strategic planning.
- Developed and executed a comprehensive talent management framework, reducing turnover by 15%.
- Facilitated workshops with key stakeholders to identify areas of opportunity for growth.
- Analyzed market trends to identify growth opportunities for clients.
- Reviewed and refined client processes to increase efficiency and effectiveness.
- Collaborated closely with other departments across the organization on various initiatives.
- Performed cost-benefit analyses to determine optimal solutions for clients' objectives.
- Created financial models to assess potential investments and partnerships.
- Conducted research and analysis of market trends, competitors, and customer needs.
- Collected, tracked and evaluated current business and market trend data.
Education
Master of Business Administration -
Woodbury University
Burbank, CAPublic & Corporate Communications -
Martin University
Indianapolis, INSkills
- Human Relations
- Problem Solver
- People & Culture
- Conflict Resolution
- Business Management
- Business Relationships
- Policy & Compliance
- Training & Development
- Employee Engagement
- Daily Operations
- Mediation with Labor Relations
- Organizational Behavior
- HR Consulting
- Organizational Engagement
- Performance Management
- Strategic Planning
- Media & Community Relations
- Innovator
- Humanitarian
- Microsoft Office Suite
- CRM
- Google Analytics
- Leadership
- Communication
- Team Work
- Problem Solving
- Public Speaking
- Critical Thinking
- Policy implementation
- Policy development
- Marketing
- Team management
- Negotiation
- Collaborative leadership
- Legal and regulatory compliance
- Stakeholder relations
- Government relations
- Budget control
- Leadership development
- Talent acquisition
- Time management
- Pipeline development
- Prospecting skills
- Practice operations management
Technical Tools
- Microsoft Office Suite
- CRM
- Google Analytics
Certification
- Executive Leadership Series, Long Beach, 05/01/23
- Senior Professional Human Resource (SPHR), 01/01/20
- Diversity, Equity and Inclusion (DEI) Training, 01/01/15, 12/31/22
Professional Development
- PIHRA, 01/01/15, Present
- National Black MBA (LA Chapter), 01/01/01, 12/31/20
- Meals on Wheels Volunteer (Former Board Member), 01/01/00, Present
- National Speaker on People & Culture, 01/01/05, Present
- St Peters by the Sea Presbyterian, 01/01/17, Present
- The Garden Church San Pedro, 01/01/18, 12/31/23
Professional Highlights
- Center for Behavioral Change, Inc., Los Angeles, CA, 01/01/01, Present, Senior Director of People & Culture, 01/01/18, Present, Human Resource Director / Chief People Officer, 01/01/01, 12/31/17, Leading provider of comprehensive mental health and behavioral health services.
- All Things Business, LLC, Burbank, CA, 01/01/01, 12/31/20, Corporate Consultant, Comprehensive business consulting firm offering expert guidance and solutions.
Timeline
Senior Director of People & Culture
Center for Behavioral Change, Inc.
01.2015 - Current
Executive Management Consultant
All Things Business, LLC
07.2001 - 01.2015
Master of Business Administration -
Woodbury University
Public & Corporate Communications -
Martin University
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