J.T. Kim
Pasadena
Summary
As a college graduate and experienced worker, I truly believe I have the skills to help growth in multiple facets of life. Always curious, I often tend to solve problems in creative perspectives not thought of by others. With my confidence in my critical thinking and problem solving skills, I am a try hard when it comes to success. Feel free to connect and communicate. I look forward to hearing from you!
Overview
14
14
years of professional experience
Work History
Licensed Insurance Agent
Collective:Choice an Alera Company
09.2022 - Current
- Enroll new clients into health, supplemental, dental, and vision insurance plan
- Assist existing clients with questions related to their insurance coverage, payment issues, obtaining the appropriate health insurance tax forms, access to care etc
- Navigate through multiple software applications with attention to details
- Licensed through the State of California Department of Insurance
- Accident and Health Agent or Sickness (Credential ID4258500)
- Medicare + Fraud, Waste, and Abuse AHIP Certified (Credential ID CTRWRB63ZK)
Customer Service Representative – Corporate Operations
First Insurance Funding (a Wintrust Company)
11.2020 - 04.2022
- Receive customer and agent requests by telephone or mail, analyzes requests, provides information or ascertains who best can provide the information, and routes the request to the proper person
- Process mail, faxes, obtains policy numbers and update address changes
- Analyze transactions, updates information, and submits posting corrections as required to resolve issues
- Refer unresolved customer grievances to supervisor and/or designated departments for further investigation in order to be resolved
- Keep records of customer interactions recording details of inquiries, complaints, and comments, as well as actions taken
Intern Analytics Team
National Louis University
04.2020 - 06.2020
- Contribute to the development and deployment of web-based forms based for dynamic and collaborative authoring of reports per a set of requirements
- Assist with documentation of systems processes
- Assist with various testing and quality control procedures as needed
Private Tutor
06.2011 - Current
- Teach kids privately ages11-19 in English, Math, Science, Reading, and ACT Prep
Driver
Uber
10.2018 - 01.2019
- Delivered food with Uber Eats
- Picked up food at various restaurants, confirmed order number and customer/driver information, dropped off order at various locations
Server
Panda Express
10.2017 - 03.2018
- Served food and maintained store cleanliness
- Closed and cleaned up the store
- Cooked various entrees
English Teacher
TEFL
03.2015 - 09.2017
- Certified through TEFL (Teaching English as Foreign Language) and began teaching at study rooms
- 100 hour Diploma certified
- 40 hour English Grammar certified
Sales Representative
Cricket Wireless
12.2012 - 11.2013
- Sold and arranged phones, explained plans, took payments, sold contracts, entered customer information, and fixed, sold, and activated phones and phone lines
- Spoke in both English and Spanish due to high volume of Hispanic customers
Intern
Top Notch Sports Management
06.2011 - 06.2013
- Worked Exposure Camps for professional basketball players trying to get a contract to play overseas
- Helped recruit and set up camps for future players
- Led by FIBA agent David Song
Education
Bachelor of Science - Computer Science
National Louis University
06.2020
Bachelor of Arts - Advertising
Marquette University
03.2012
Skills
- Experience with sales and customer service
- Trilingual (English, Korean, Spanish)
- Sports Work Experience
- Excellent Computer Skills
- Private Tutor
- Highly coachable and curious learner
- Multi dimensional
- Experience with Finance company specializing in insurance
Timeline
Licensed Insurance Agent
Collective:Choice an Alera Company
09.2022 - Current
Customer Service Representative – Corporate Operations
First Insurance Funding (a Wintrust Company)
11.2020 - 04.2022
Intern Analytics Team
National Louis University
04.2020 - 06.2020
Driver
Uber
10.2018 - 01.2019
Server
Panda Express
10.2017 - 03.2018
English Teacher
TEFL
03.2015 - 09.2017
Sales Representative
Cricket Wireless
12.2012 - 11.2013
Private Tutor
06.2011 - Current
Intern
Top Notch Sports Management
06.2011 - 06.2013
Bachelor of Science - Computer Science
National Louis University
Bachelor of Arts - Advertising
Marquette University
Similar Profiles
Brent KosterBrent Koster
Commercial Lines Account Manager - Team Lead at Lighthouse, An Alera Group CompanyCommercial Lines Account Manager - Team Lead at Lighthouse, An Alera Group Company
Tina ReeveTina Reeve
VP, Benefits at Orion Risk Management, An Alera Group CompanyVP, Benefits at Orion Risk Management, An Alera Group Company
Andrea DunnAndrea Dunn
Administrator/Project Manager, Corporate Events at Benefit Advisors Network An (Alera Group Company)Administrator/Project Manager, Corporate Events at Benefit Advisors Network An (Alera Group Company)