- Gym Workouts
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Committed to improving personal fitness through regular participation in Tennis, pickle ball, soccer, basketball, football, and golf
JT Alioto
Shingle Springs
Summary
At Jamba, I excelled as a Shift Leader, enhancing team leadership and customer service management through effective training and problem-solving. I significantly improved cleanliness standards and fostered a positive, goal-oriented environment. My adeptness at cash handling and fostering staff development underpins my track record of maintaining high customer satisfaction and operational efficiency. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
4
4
years of professional experience
Work History
Shift Leader
Jamba
06.2021 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
Education
No Degree - Cybersecurity Management
Grand Canyon University
Phoenix, AZ12-2028
High School Diploma -
Ponderosa High School
Shingle Springs, CA05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Customer service management
- Staff education and training
- Staff training and development
- Goal setting and tracking
- POS system operation
Interests
Timeline
Shift Leader
Jamba
06.2021 - 12.2024
No Degree - Cybersecurity Management
Grand Canyon University
High School Diploma -
Ponderosa High School
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