Jeff St. Louis
Oro-Medonte,ON,
Summary
Results-oriented technology leader with 25+ years in strategic IT transformation, specializing in optimizing operations, architecting scalable solutions, and leading high-impact teams. Demonstrated success in implementing innovative, cost-effective initiatives that enhance security, elevate service delivery, and support business growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Practice Lead, MSP & Cybersecurity
ERTH Corporation
11.2022 - Current
- Delivered vCIO services to MSP customers, overseeing the development of 5-year IT budgets and leveraging the NIST Cybersecurity Framework (CSF) to audit existing controls and recommend enhancements. Provided solution architecture that seamlessly integrated on-premises and cloud infrastructure while fostering strong relationships with stakeholders.
- Implemented robust Identity and Access Management (IAM) solutions, incorporating Conditional Access, Privileged Identity Management (PIM), Privileged Access Management (PAM), FIDO2-compliant Multi-Factor Authentication (MFA), Single Sign-On (SSO), and modern authentication protocols (OATH, SAML), significantly strengthening the organization's overall security posture.
- Spearheaded the migration from on-premises Exchange to Microsoft 365, facilitating the seamless rollout and adoption of collaboration features such as Teams, OneDrive, and SharePoint Online, resulting in enhanced communication and productivity across the organization.
- Implemented Microsoft Endpoint Manager (Intune) with Autopilot as the enterprise mobility management (EMM) solution for centralized management of workstations, mobile devices, and tablets; executed zero-touch deployment (ZTD) and light-touch deployment (LTD) strategies, reducing provisioning time by up to 90%.
General Manager (Director, Information Technology)
The ITM Group
07.2019 - 11.2022
- Oversaw management of a 24/7 Tier 2 data center operations, primarily serving Ontario Local Distribution Companies (LDCs) and energy sector customers, ensuring optimal performance and reliability while adhering to strict regulatory compliance requirements.
- Directed Managed Service Provider (MSP) operations, mentoring and leading a high-performing team of 10 IT professionals, including administrators, DevOps engineers, project managers, and support staff, while acting as Subject Matter Expert (SME) on all major projects and initiatives.
- Streamlined IT Service Management (ITSM) processes using ITIL framework, ensuring compliance with service level agreements (SLAs) and promoting continuous service improvement (CSI). Implemented change management practices and leveraged Key Performance Indicators (KPIs) to boost operational efficiency, leading to improved customer satisfaction.
- Partnered with auditors to implement SOC 2 certification encompassing our hosted services and actively participated in customer-led audits to maintain PCI-DSS compliance for their hosted payment solution.
- Launched comprehensive training program that boosted team certifications by 30%, aligning skills with partner requirements and enhancing overall capabilities, while also contributing to improved employee retention.
Manager, Information Technology
Turf Care Products Canada
08.2016 - 07.2019
- Directed IT operations across 8 locations in Ontario and Quebec, ensuring consistent service delivery while leading a cross-functional team and collaborating with corporate decision-makers to streamline technology acquisition and implementation.
- Oversaw a multi-million dollar IT budget while collaborating with the CFO to enhance and update the general ledger for improved tracking, management, and reporting of IT expenditures.
- Spearheaded major technology projects, including upgrades to Infor ERP systems, migration to Microsoft 365, implementation of Mobile Device Management (MDM), network and telecom upgrades, and the architecture and deployment of a private cloud, resulting in reduced expenditures by up to 40%.
- Managed vendor relationships to ensure compliance with service level agreements (SLAs), optimizing service delivery and securing high-quality, cost-effective solutions. Additionally, led a coalition of distributors in negotiating a new ERP contract, resulting in a 20% savings for all parties involved.
Team Lead, Information Technology
The ITM Group
06.2010 - 07.2016
- Led a team of network, system, and security professionals in the management and support of a 24/7 data center with over 400 servers and various storage infrastructures. Ensured high availability and virtualization of critical systems while implementing effective disaster recovery solutions for continuous operations.
- Delivered managed services to clients, including proactive monitoring, maintenance, and support, while maintaining strong relationships with stakeholders to ensure high availability and optimal performance of their IT environments.
- Developed standard operating procedures outlining best practices for implementing, managing, and supporting systems and technologies. Used Microsoft Visio to create and maintain accurate infrastructure and process diagrams, enhancing clarity of the technological landscape.
Professor, Information Technology
Georgian College
01.2012 - 05.2012
- Instructed network architecture and design course, blending practical and theoretical approaches to enhance student comprehension and prepare them for real-world applications through hands-on experiments, collaborative discussions, and engaging projects.
Team Lead (Sr. System/Network Administrator)
Systems Solutions Ltd.
07.2002 - 05.2010
- Managed technical operations and coordinated numerous client implementations, ensuring the successful deployment of tailored distribution software solutions.
- Collaborated closely with the software development team to address and resolve errors in releases while introducing a version control system to enhance the software development lifecycle (SDLC).
- Spearheaded the migration from UNIX to Linux, transforming shell scripts from KSH to BASH and implementing alternative integrations for critical services such as faxing, printing, and backups, achieving up to a 25% reduction in total cost of ownership (TCO).
- Leveraged virtualization technologies to automate customer provisioning, reducing deployment and recovery times by up to 50% while enhancing software development and debugging processes.
Education
Diploma - Computer Networking
Sault College
Sault Ste. Marie, ON01-2000
Skills
- Strategic IT Leadership
- Cybersecurity Management
- Project & Program Management
- Stakeholder Management
- Operations Management
- Budgeting Management
- Service Management
- Solution Architecture
- Governance & Compliance
- Relationship Management
Certification
- Microsoft 365 Certified: Administrator Expert (2024)
- Microsoft 365 Certified: Endpoint Administrator Associate (2023)
- Splunk: Core Certified User (2022)
Courses
- CISM: Certified Information Security Manager (In-Progress)
- Exploring the NIST 2.0 Cybersecurity Framework (2024)
- MS-102: Microsoft 365 Administrator (2024)
Timeline
Practice Lead, MSP & Cybersecurity
ERTH Corporation
11.2022 - Current
General Manager (Director, Information Technology)
The ITM Group
07.2019 - 11.2022
Manager, Information Technology
Turf Care Products Canada
08.2016 - 07.2019
Professor, Information Technology
Georgian College
01.2012 - 05.2012
Team Lead, Information Technology
The ITM Group
06.2010 - 07.2016
Team Lead (Sr. System/Network Administrator)
Systems Solutions Ltd.
07.2002 - 05.2010
- Microsoft 365 Certified: Administrator Expert (2024)
- Microsoft 365 Certified: Endpoint Administrator Associate (2023)
- Splunk: Core Certified User (2022)
Diploma - Computer Networking
Sault College
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