Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JÉSSICA PEDROSA

Mississauga,ON

Summary

Nutrition Consultant with proven track record in enhancing client health through effective dietary planning and personalized wellness programs. Expertise in client education on nutritional principles, fostering informed lifestyle choices. Strong communication and adaptability skills ensure tailored advice that meets diverse client needs.

Overview

14
14
years of professional experience

Work History

Nutrition Consultant

Jessica Pedrosa Consultoria Nutricional
Toronto, Canada
09.2020 - Current
  • Conducted comprehensive nutritional and health assessments for over 300 clients, tailoring plans to individual needs.
  • Provided personalized coaching to foster sustainable habits for improved health and fitness outcomes.
  • Designed and executed social media campaigns to promote services and broaden audience engagement.
  • Oversaw business operations, including financial tracking, client documentation, and marketing strategies.
  • Analyzed health and wellness market trends to enhance service offerings and meet client needs.
  • Monitored client progress and adjusted nutritional plans to ensure sustained success.
  • Educated clients on evidence-based nutrition principles and holistic wellness strategies.
  • Cultivated strong client relationships through consistent communication and personalized care.

Wellness Consultant Manager

Weight Doctor
Toronto, Canada
01.2022 - 01.2024
  • Managed daily operations at three clinic locations, ensuring service consistency and efficiency.
  • Conducted regular follow-up calls with clients to gather feedback and resolve concerns.
  • Trained and onboarded new staff, providing professional development and performance coaching.
  • Organized monthly team meetings to evaluate contributions and implement necessary improvements.
  • Mediated conflicts between staff and clients, fostering a positive work environment.
  • Collaborated with executive leadership to introduce new programs and technologies across clinics.
  • Actively participated in consultations, nutrition coaching, and wellness program delivery for service excellence.
  • Developed procedures and resources to boost operational efficiency and productivity.

Customer Service Representative

Money Mart Financial Services
Toronto, Canada
08.2020 - 04.2021
  • Achieved over 90% customer satisfaction through exceptional service on monthly performance reports.
  • Guided customers in selecting financial solutions, including loans and prepaid cards.
  • Responded to high call and email volumes, ensuring prompt resolution of inquiries.
  • Executed general office tasks, encompassing data entry and cash handling.
  • Cultivated strong client relationships by understanding needs and offering tailored recommendations.
  • Identified and escalated suspicious activities per AML regulations and security protocols.
  • Supported sales initiatives by leveraging effective communication and problem-solving skills.

Kitchen Manager

Vert
Toronto, Canada
05.2019 - 08.2020
  • Supervised and trained kitchen staff, establishing clear procedures and schedules.
  • Managed inventory, forecasted product demand, and oversaw purchasing processes.
  • Maintained recipe documentation with nutritional analysis and cost breakdowns using Navigator and QuickBooks.
  • Collaborated with Head Chef to design new menu items and analyze food costs.
  • Contributed to business development by creating marketing strategies and promotional campaigns.
  • Ensured compliance with food safety regulations, maintaining cleanliness and organization in kitchen.

Administrative Assistant

MACOFER
Nova Lima, Brazil
08.2016 - 05.2017
  • Served as primary contact for clients, providing professional and courteous service.
  • Supported CFO with calendar management, documentation preparation, and meeting coordination.
  • Negotiated pricing and coordinated wholesale billing with vendors to enhance marketing efforts.
  • Processed accounts receivable and payable, ensuring timely and accurate financial transactions.
  • Maintained organized filing systems to streamline administrative support across departments.

Process Development/Improvement Trainee

Marelli
Contagem, Brazil
04.2014 - 04.2016
  • Analyzed production processes to identify cost reduction and efficiency improvement opportunities.
  • Implemented continuous improvement initiatives utilizing Lean, WCM, Poka Yoke, Kaizen, Six Sigma, 5S, and CIL-R methodologies.
  • Collaborated with cross-functional teams to standardize workflows and simplify procedures.
  • Applied Occupational Health and Safety standards to maintain a safe and compliant work environment.
  • Trained team members on improvement tools, fostering a culture of quality and innovation.
  • Cultivated vendor relationships and participated in supplier negotiations.

Teacher

Education Department of Belo Horizonte
Nova Lima
02.2011 - 04.2014
  • Utilized technology-based learning tools to enhance classroom engagement.
  • Provided individualized instruction tailored to diverse student needs.
  • Encouraged critical thinking and problem-solving skill development among students.
  • Assessed student performance through tests, quizzes, and various evaluations.
  • Instructed students in math and science to improve overall academic performance.
  • Enforced school rules to maintain a conducive learning environment.
  • Participated in professional development workshops to refine teaching methods and adapt curriculum.

Education

Diploma - Nutrition and Food Service Management

Centennial College
Toronto, Ontario, Canada
01.2020

Bachelor of Science - Chemical Engineering

Centro Universitário De Belo Horizonte (UNI-BH)
Belo Horizonte
01.2016

Skills

  • Health and wellness coaching
  • Nutritional assessment
  • Clinic operations management
  • Staff training and development
  • Client relationship management
  • Process improvement
  • Customer service excellence
  • Sales and business development
  • Team management
  • Bilingual communication

Languages

English
Professional
Spanish
Elementary
Portuguese
Native/ Bilingual

Timeline

Wellness Consultant Manager

Weight Doctor
01.2022 - 01.2024

Nutrition Consultant

Jessica Pedrosa Consultoria Nutricional
09.2020 - Current

Customer Service Representative

Money Mart Financial Services
08.2020 - 04.2021

Kitchen Manager

Vert
05.2019 - 08.2020

Administrative Assistant

MACOFER
08.2016 - 05.2017

Process Development/Improvement Trainee

Marelli
04.2014 - 04.2016

Teacher

Education Department of Belo Horizonte
02.2011 - 04.2014

Diploma - Nutrition and Food Service Management

Centennial College

Bachelor of Science - Chemical Engineering

Centro Universitário De Belo Horizonte (UNI-BH)

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JÉSSICA PEDROSA