Jesica Sobers
Toronto
Summary
Over the past four years, I've developed a deep and growing interest in compliance, conflict resolution, and risk management, recognizing their critical role in organizational integrity and strategic decision-making.
With a strong background in Client and Project Management I also support the Consumer Engagement Marketing team of OperateNext as their CRM Expert and QRM champion. I am looking to grow as a team lead and subject matter expert in the areas of Deloitte's Independence and Conflicts Advisory Groups. I am committed to safeguarding the integrity of Deloitte's brand while staying strategic in a constantly evolving industry.
Overview
17
17
years of professional experience
Work History
Manager, Consumer Engagement Marketing
Deloitte LLP
09.2023 - Current
- Facilitation of sales opportunity setup within CRM. Including CAEA's Pricing Reviews, DESC/SRM investigations, LCSP consultations, research on Attest/Non-Attest entities, requesting Independence, conflict/background checks
- Providing CRM basic training to all levels of staff within the CEM group of the OperateNext service line
- Created documentation and a user guide specific to the CRM and sales process for CEM
- A lead voice in the CEM Business Development calls while managing the overall CRM hygiene for the offering
- Providing reporting and tracking to the Head Business Partner of the sales pipeline
- Planning and executing database marketing campaigns, including omni-channel marketing for Pharmaceutical clients
- Creating timelines and instruction plans for campaigns and data services requests while managing client expectations
- Managing various external vendors for project delivery
Senior Specialist, Risk Advisory
Deloitte LLP
01.2012 - 02.2016
- Executed direct mail and email campaigns for fundraising clients using SAS tools
- Providing professional and thorough responses to Client inquiries with respect to their donor databases receiving, reporting and other miscellaneous issues.
- Managed change requests that while liaising with key players including data analysts, information solutions, and the client.
Sales Consultant (Part-Time)
Bell
10.2008 - 01.2012
- Delivered exceptional customer service and provided professional advice on telecommunications products and services.
- Interacted with customers of diverse backgrounds and needs, ensuring customer satisfaction and sales growth.
- Consistently met and exceeded monthly sales targets and resolved customer conflicts through effective communication and teamwork.
Education
Bachelor Of Business Administration - Marketing, Business, Management, and Related Support Services
Seneca College
Marketing, Business, Management, and Related Support Services
University Of Ontario Institute Of Technology
Skills
- Communication Skills
- Documentation and reporting
- Provides CRM/QRM Guidance
- Proficiency in DESC/SRM
- Conflict resolution
- SAS Programs
- Microsoft Office
- Project Planning
- Business development
Personal Information
Title: Manager
Timeline
Manager, Consumer Engagement Marketing
Deloitte LLP
09.2023 - Current
Senior Specialist, Risk Advisory
Deloitte LLP
01.2012 - 02.2016
Sales Consultant (Part-Time)
Bell
10.2008 - 01.2012
Marketing, Business, Management, and Related Support Services
University Of Ontario Institute Of Technology
Bachelor Of Business Administration - Marketing, Business, Management, and Related Support Services
Seneca College
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