Jo Serene Banez
Edmonton
Summary
Experienced professional with a proven track record of implementing and adhering to industry best practices in diverse organizational settings. Seeking a challenging career opportunity to leverage education, skills, and expertise for contributing to the success of the institution.
Overview
21
21
years of professional experience
Work History
Healthcare Virtual Assistant
Saiber Assist
12.2023 - 11.2024
- Accurately & thoroughly document medical visits and procedures performed by the Physician/Nurse practitioner
- Capturing and transcribing consultations (in SOAP format and physician-preferred formats), diagnostic test results, notes from other providers, and patient management plan/health teaching
- Review and prepares medical charts before and after the consultation
- Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
Private Nurse
Home Health Nurse
08.2021 - 12.2023
- Conducting initial and ongoing assessments of the patient's health condition, including vital signs, physical examination, and monitoring of symptoms.
- Administering medications as prescribed by the physician, ensuring proper dosages and schedules are followed.
- Providing wound care and dressing changes for patients with surgical incisions, injuries, or chronic wounds.
- Maintaining accurate and up-to-date medical records, including assessments, interventions, medications administered, and communication with the healthcare team.
Nurse Vaccinator
Department of Health - Philippines
05.2021 - 07.2021
- Provides COVID-19 vaccinations at a government-sanctioned vaccination location.
- Educate patients on the importance of vaccination and answer any questions they may have.
- Maintain accurate records of all vaccinations given.
- Ensure that all equipment and supplies are properly sterilized and maintained.
Nationwide Medical, Inc. - Nurse Coordinator and Pain Free Store - Patient Services Representative
HealthSystems Solutions, Inc
06.2020 - 05.2021
- Responsible for assessing patients' accounts to determine their eligibility for DME (Durable Medical Equipment) coverage under their health insurance.
- Engaging in conversations with patients about their insurance coverage and expenses, confirming their agreement with DME coverage and any potential copayments.
- Assigned with explaining the characteristics of CPAP, BiPAP, and APAP devices to patients, highlighting distinctions and various mask options.
- Proficient in utilizing the Brightree software application for HME, encompassing tasks ranging from documentation and resupply to the final delivery process.
Subject Matter Expert (SME) / Trainer and Medical Record Processor
Picnic Health Philippines - Mission Digital Health Inc.
10.2018 - 05.2020
- Tasked with conducting assessments to identify training needs, creating and presenting curriculum, as well as delivering learning materials.
- Evaluate the efficacy of training, both in-person and virtually, to ensure the integration of instructed skills and techniques into employees' work practices.
- Extracts data by transferring essential medical information from the client's hospital records to Picnic Health's mobile application, providing clients with easily accessible and well-organized health record copies on a chronological timeline for enhanced accuracy and convenience.
- Accountable for conducting research and managing escalations to ensure uniformity in operational protocols.
Medical / General Transcriptionist
Freelance General/Medical Transcription - Independent Contractor
04.2017 - 10.2018
- Transcribes one-on-one and focus group market research discussions with a 24-hour turnaround time.
- Utilizes all available online references to ensure the accuracy of transcribed documents.
- Ensure 98% to 100% accuracy in the transcription of the audio file sent by the client
- Perform additional tasks that are dependent on the client's requests
Rehabilitation Nurse
PLYBOX Sports Performance Center
03.2016 - 04.2017
- Part-time nurse working with clients dealing with musculoskeletal issues, functional limitations, and cardiovascular conditions
- Committed to assisting clients in monitoring vital signs such as blood pressure, heart rate, and other crucial health indicators.
- Provide care that helps to restore and maintain function, and prevent complications.
- Provide patient and family education, counseling, and case management.
Senior Nurse Process Associate
Cognizant Technology Solutions, Inc.
10.2012 - 02.2016
- Managing Worker's Compensation accounts within the Compliance and New Order Department.
- Managing outbound calls related to Durable Medical Equipment, ensuring patients receive their ordered orthotics, medical equipment, and supplies.
- Conducting outbound calls for Diagnostic Imaging, following up on appointments and diagnostic reports.
- Creating and processing claims for New Orders, encompassing both durable medical equipment and diagnostic imaging.
Medical Transcriptionist
Medcall Philippines, Inc. - A Cognizant Company
10.2011 - 10.2012
- Reviews audio recordings created by physicians and healthcare professionals, transforming them into written reports.
- Converts spoken recordings made by physicians and healthcare professionals into written reports, covering a range of medical documents including consultation reports, orthopedic assessments, physical therapy evaluations, and massage therapy sessions.
- Ensure 98% to 100% accuracy in the transcription of the audio file sent by the client
- Complete all dictations for the day from the client
Medical / General Transcriptionist
SPI Global Philippines, Inc.
02.2011 - 07.2012
- Listens to voice recordings that physicians and other healthcare professionals make and converts them into written reports.
- Transcribes recordings by physicians and other healthcare professionals dictating a variety of medical reports such as emergency room visits, operations, consultation reports, and final summaries.
- Transcribe within 24 hours all the files received during the day
- Perform additional tasks that are dependent on the client's requests
Market Research
Western Wats Philippines, Inc.
08.2003 - 01.2006
- Conduct product and opinion surveys for American consumers.
- Handles elite accounts for one of the Fortune 500 Companies.
- Administers surveys focused on American political opinions.
- Manages accounts spanning a diverse range of sectors, including government agencies, auto manufacturing companies, advertising agencies, media organizations, print publications, mid-sized grocery stores, small private enterprises, and non-profit organizations.
Education
Bachelor of Science - Nursing
University of the Visayas
03.2009
Bachelor of Science - Hotel and Restaurant Management
University of San Carlos
04.2002
Skills
- Proficient problem-solving
- Data analysis proficiency
- Active listening skills
- Strong verbal communication
- Team collaboration
- Effective leadership
- Problem-solving skills
- Detail-oriented approach
Languages
English
Full Professional
Timeline
Healthcare Virtual Assistant
Saiber Assist
12.2023 - 11.2024
Private Nurse
Home Health Nurse
08.2021 - 12.2023
Nurse Vaccinator
Department of Health - Philippines
05.2021 - 07.2021
Nationwide Medical, Inc. - Nurse Coordinator and Pain Free Store - Patient Services Representative
HealthSystems Solutions, Inc
06.2020 - 05.2021
Subject Matter Expert (SME) / Trainer and Medical Record Processor
Picnic Health Philippines - Mission Digital Health Inc.
10.2018 - 05.2020
Medical / General Transcriptionist
Freelance General/Medical Transcription - Independent Contractor
04.2017 - 10.2018
Rehabilitation Nurse
PLYBOX Sports Performance Center
03.2016 - 04.2017
Senior Nurse Process Associate
Cognizant Technology Solutions, Inc.
10.2012 - 02.2016
Medical Transcriptionist
Medcall Philippines, Inc. - A Cognizant Company
10.2011 - 10.2012
Medical / General Transcriptionist
SPI Global Philippines, Inc.
02.2011 - 07.2012
Market Research
Western Wats Philippines, Inc.
08.2003 - 01.2006
Bachelor of Science - Hotel and Restaurant Management
University of San Carlos
Bachelor of Science - Nursing
University of the Visayas
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