Jasmine Schnurpel
Anaheim
Summary
Results-driven professional with experience in client support and benefits coordination. Known for exceptional organizational skills and teamwork, contributing to improved service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Insurance Customer Service Specialist
AAA Auto Club Group
Remote
05.2025 - Current
- Provided exceptional customer support to resolve insurance inquiries efficiently.
- Coordinated policy renewals and updates, ensuring accuracy in client information management.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Assisted clients with policy updates and modifications, ensuring accurate coverage.
- Reduced wait times by quickly addressing customer questions regarding billing, policy changes, and claim status updates.
Housing Case Manager
Illumination Foundation
Orange, CA
03.2025 - 05.2025
- Developed individualized housing plans for clients, addressing unique needs and goals.
- Coordinated services with community organizations to ensure comprehensive support for clients.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Benefits Coordinator
Aflac
Remote
12.2023 - 04.2025
- Managed employee benefits enrollment processes to ensure compliance with company policies and regulations.
- Collaborated with cross-functional teams to streamline communication regarding benefits offerings and updates.
- Guided employees through complex benefit options, providing personalized support to maximize their understanding and usage.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision-making.
Lead Generator
Sunrun
Remote
07.2022 - 12.2023
- Leveraged CRM tools to track and analyze lead performance, optimizing outreach methods.
- Collaborated with sales teams to refine lead qualification processes, improving conversion rates.
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
Trainee Sales & Distribution Developer
GenSpark
Remote
08.2022 - 10.2022
- Delivered, maintained, and tested new functionalities by applying Materials Management configurations.
- Configured business partner grouping, customer grouping, number range, BP roles, BP categories, and Customer-Vendor integration
- Analyze, build, test, and deploy cash sales and third-party process
- Configured shipping point and route determination
- Worked extensively on pricing procedures
Trainee Software Engineer
Revature
Remote
11.2021 - 02.2022
- Developed software solutions using Java and SQL to enhance application functionality.
- Conducted unit testing and debugging to ensure high-quality code deliverables.
- Assisted in the integration of APIs, enhancing data exchange between applications.
- Supported troubleshooting efforts by analyzing system issues and implementing solutions efficiently.
- Contributed to code reviews, providing constructive feedback to peers for continuous improvement.
Dental Assistant
Rosette Vergel De Dios DMD
Anaheim, CA
08.2018 - 08.2021
- Assisted in patient preparation and comfort during dental procedures
- Managed sterilization of instruments to ensure compliance with health regulations
- Updated patient records accurately using electronic health record systems
- Educated patients on oral hygiene practices and post-operative care
- Trained new staff on office protocols and patient management techniques
Engagement Specialist
StarTek
Lynchburg, VA
01.2018 - 06.2018
- Facilitated customer engagement through effective communication strategies.
- Assisted in resolving customer inquiries and concerns promptly.
- Supported team initiatives to enhance customer satisfaction metrics.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
Cashier
Home Depot
Anaheim, CA
08.2016 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer and balanced registers at shift end.
- Collaborated with team members to ensure smooth store operations.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2021
Skills
- Client relationship building
- Organization
- Teamwork and collaboration
- Time management
- Microsoft office
- Computer proficiency
- Goal setting
- Information verification
- Documentation
- Customer relationship management (CRM)
Timeline
Insurance Customer Service Specialist
AAA Auto Club Group
05.2025 - Current
Housing Case Manager
Illumination Foundation
03.2025 - 05.2025
Benefits Coordinator
Aflac
12.2023 - 04.2025
Trainee Sales & Distribution Developer
GenSpark
08.2022 - 10.2022
Lead Generator
Sunrun
07.2022 - 12.2023
Trainee Software Engineer
Revature
11.2021 - 02.2022
Dental Assistant
Rosette Vergel De Dios DMD
08.2018 - 08.2021
Engagement Specialist
StarTek
01.2018 - 06.2018
Cashier
Home Depot
08.2016 - 07.2017
Bachelor of Science - Psychology
Liberty University