Simerdeep Dhaliwal
Sales And Marketing
Guelph,ON
Summary
Driven by a results-focused approach, I leveraged my problem-solving skills and interpersonal communication abilities across the platforms I worked. My experience spans across government and private sectors, achieving a 15% revenue increase at EDUCATION LANE through lead conversion and strategic customer service.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Material Handler
Danby Appliances
10.2023 - Current
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Reduced order processing time with streamlined material handling procedures.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment
Immigration Analyst
EDUCATION LANE
11.2022 - 04.2024
- Recording and communication of analytical insights from the industry to the Customer Relationship Management Team in regards with the new promotions and tools available for selling immigration related products.
- Generated approximately 15 new leads every 6 months out of which 70% successfully signed up for deals which helped the revenue grow by 15%.
- Worked with the CRM team members on implementation of new programs, understanding new services while helping them deliver results.
- Maintained customer database for the records including reporting of all customer based tasks, communications and future events as/when needed.
- Worked with customers for negotiations and involved senior management guidance if/when needed to achieve retained income.
- Attended various events to gauge new products/ market trends and stay up to date against the competitors.
- Work as a first point of contact for third-party agencies, abroad based immigration consultants, attorneys, financial advisors, and other related partners.
- Manage and coordinate administrative assignments like travel bookings, meetings, agreements, contracts etc.
- Coordinate with overseas universities and colleges for visa reservations of prospective clients.
City Mission Manager, Govt. Of Punjab
Government Of Punjab
09.2021 - 06.2022
- Streamlined mission operations for increased success through detailed resource management and allocation.
- Successfully deployed 5 personnel across 7 villages while targeting to complete committee projects within the assigned budget. Successful completion of the target within the assigned timelines was achieved.
- Prepared comprehensive reports post-mission for stakeholders highlighting key achievements, challenges faced, lessons learned, and recommendations for future improvements.
- Coordinated cross-functional teams to achieve common goals and improve interdepartmental communication.
- Ensure that the city adheres to the EST&P guidelines prescribed by DAY-NULM.
- Allocate financial windows to Village level Cooperative Societies and ensure the targeted growth is met within the projected window.
Digital Marketing Intern
Mercury Knits Inc.
06.2017 - 07.2017
- Planning digital marketing campaigns, including web management, online traffic management and display advertising.
- Ensuring and planning digital media presence across all social media platforms.
- Measuring and reporting on the performance of all digital marketing campaigns.
- Participation in local campaigns for promotion of organization in the target customer base.
Education
MBA - Marketing
Punjab Agricultural University
Punjab IN 05.2001 -
Bachelor of Commerce -
Punjab University
Punjab IN 05.2001 -
Skills
Interpersonal Communication Abilities
Cross-cultural communication
Case management proficiency
Customer Service
Multi-tasking strength
Client Account Management
Problem-solving skills
Timeline
Material Handler
Danby Appliances
10.2023 - Current
Immigration Analyst
EDUCATION LANE
11.2022 - 04.2024
City Mission Manager, Govt. Of Punjab
Government Of Punjab
09.2021 - 06.2022
Digital Marketing Intern
Mercury Knits Inc.
06.2017 - 07.2017
MBA - Marketing
Punjab Agricultural University
05.2001 -
Bachelor of Commerce -
Punjab University
05.2001 -
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