Summary
Overview
Work History
Education
Skills
QUALITÉS
Hobbies and Interests
Languages
Timeline
Generic
JÉRÉMY BÉLANGER

JÉRÉMY BÉLANGER

Mirabel,QC

Summary

A reliable and personable professional who brings enthusiasm, honesty, and a good sense of humor to the workplace. Known for being organized, efficient, and committed to producing high-quality work. Works well in team settings, always showing up with determination, accountability, and a resilient attitude that helps move projects forward and support others along the way. Builds strong relationships with colleagues and clients alike, creating a positive and collaborative environment. Always ready to take initiative and follow through, ensuring both team and individual goals are met with consistency and care.

Overview

2026
2026
years of professional experience

Work History

International Logistics Operations

Le Groupe Xtreme
2020 - Current
  • Coordinated logistics operations for efficient delivery of goods to customers within agreed timeframes consistently.
  • Collaborated with cross-functional teams to develop comprehensive strategies that aligned logistics operations with broader business objectives.
  • Oversaw logistics operations, coordinating transportation and supply chain management for smooth mission execution.
  • Collaborated with other departments to ensure integrated logistics operations for seamless transport services.
  • Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction through timely and accurate preparation of international documents.
  • Conducted regular audits of completed documents, ensuring accuracy and compliance with all applicable rules and guidelines before submission.
  • Developed strong professional relationships with clients, fostering trust and repeat business opportunities.
  • Supported cross-functional teams during high-volume periods, demonstrating ability to work collaboratively under pressure.
  • Assisted clients with navigating complex international documentation requirements, ensuring seamless transactions.
  • Maintained up-to-date knowledge on international documentation regulations, providing expert advice to colleagues and clients alike.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.

Accounts Manager

Le Groupe Xtreme
2020 - 2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Attended industry events and conventions to expain sales opportunities.

Operations Supervisor

Xtreme Specialized
2019 - 2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.

Safety & Compliance

Xtreme Specialized
2016 - 2019
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
  • Leveraged technology solutions for efficient tracking and reporting of compliance-related activities and metrics.
  • Contributed to a positive team environment by effectively communicating with dispatchers, drivers, and management staff on a daily basis.
  • Participated in weekly management meetings to discuss operational improvements within the kitchen.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.

Dispatcher

LE GROUPE XTREME
01.2013 - 2016
  • Provided ongoing support to suppliers and customers during shifts, addressing any issues or concerns promptly and professionally.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Handled incoming calls and emails from customers regarding, shipments, changes and issues with deliveries
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.

Education

D.E.S -

LAKE OF TWO MOUNTAINS HIGH SCHOOL
06.2009

Perfectionnement Excel et Word - Microsoft Word et Excel

CENTRE DE FORMATION VIMONT
08.2017

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Organizational skills
  • Problem resolution

QUALITÉS

  • Charismatique
  • Dynamique
  • Organisé
  • Polyvalent
  • Déterminé
  • Passionné
  • Structuré
  • Discipliné
  • Compréhensif

Hobbies and Interests

Voyager, Restauration, Concerts, Entretenir mes relations humaines

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Dispatcher

LE GROUPE XTREME
01.2013 - 2016

Perfectionnement Excel et Word - Microsoft Word et Excel

CENTRE DE FORMATION VIMONT

International Logistics Operations

Le Groupe Xtreme
2020 - Current

Accounts Manager

Le Groupe Xtreme
2020 - 2020

Operations Supervisor

Xtreme Specialized
2019 - 2020

Safety & Compliance

Xtreme Specialized
2016 - 2019

D.E.S -

LAKE OF TWO MOUNTAINS HIGH SCHOOL

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