Jérémie A. Pineault
Gatineau
Summary
I am an independent, dedicated and highly disciplined individual. While attention to details is well engrained in my personality, I also have excellent problem-solving skills. I take full responsibility for my own work and goals, while I also enjoy working in a team environment making the work highly effective.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surveillance Operator
Hard Rock Hotel & Casino Ottawa
01.2025 - Current
- Surveillance of employees and patrons through extensive video camera coverage
- Coordination of the surveillance department through incoming calls
Security Guard
Commissionaires Ottawa
01.2024 - 01.2025
- Surveillance of sites by video cameras, and in-person
- Escort of contractors
- Access control for government sites
- Site patrolling, and fixed post guard
- Liaison with local police
- Conflict resolution of problematic clients
- Removal of individuals from site
IT Analyst
Department of National Defence
01.2022 - 01.2022
- Cyber security monitoring of the national office
- Sort incoming requests by priority
- Troubleshoot user issues
IT Technician on the road
Microrama Informatique
01.2022 - 01.2022
- Install, and configure new user stations
- Troubleshoot problems with printers, computers, and telecommunications equipment
- Management of client hardware, and software
Cryptocurrency Analyst
Freelance
01.2021 - 01.2021
- Fundamental analysis of stocks, cryptocurrencies, and trends
- Technical analysis of stocks, and cryptocurrencies
- Arbitrage amongst cryptocurrency markets
- Participation in online communities
IT Technician on the road
Microrama Informatique
01.2019 - 01.2020
- Design, and deployment of IT, and cloud solutions in the form of a project
- Troubleshooting issues related to desktops, laptops, and infrastructure equipment, such as telecommunications equipment
- Make recommendations to companies regarding the most appropriate solutions to their needs
- Document the IT infrastructure of companies to ensure the sustainability of their systems
- Perform server migration, network cable installation, data migration, and software maintenance
- Manage client’s computer systems, such as emails, servers, inventories, telecommunications, and backup equipment
IT Helpdesk Agent
Parks Canada
01.2017 - 01.2017
- Management of the ticketing system by direct intervention or escalation, and transfer of tickets
- Troubleshooting user issues
- Recommendations for best practices in the IT department, and user education to prevent future problems
- Inventory management, and documentation using internal tracking software
Education
DEC - IT administration
La Cité Collégiale
Ottawa04.2020
High school diploma - undefined
École secondaire Mont-Bleu
Gatineau01.2011
Skills
- Programming (HTML, CSS, Python, and JavaScript)
- Troubleshooting (Windows, Linux, iOS, and Android operating systems)
- IT hardware (Firewall, server, telecommunications equipment, personal computer, etc)
- Backup systems (Veeam, BackupExec, etc)
- Remote access software (Zoom, Splashtop, TeamViewer, etc)
- Office software (Office 365, Word, Excel, PowerPoint, Access, Publisher, and Outlook)
- Protocols (VPN, DNS, DHCP, LAN, WAN, NAT, and Active Directory)
Languages
English
French
Certification
CCNA CyberOps (expired in 2022)
PERSONAL INFORMATION
Address: 5-19 Rue Galipeau, Gatineau, J8Y 4C2
Timeline
Surveillance Operator
Hard Rock Hotel & Casino Ottawa
01.2025 - Current
Security Guard
Commissionaires Ottawa
01.2024 - 01.2025
IT Analyst
Department of National Defence
01.2022 - 01.2022
IT Technician on the road
Microrama Informatique
01.2022 - 01.2022
Cryptocurrency Analyst
Freelance
01.2021 - 01.2021
IT Technician on the road
Microrama Informatique
01.2019 - 01.2020
IT Helpdesk Agent
Parks Canada
01.2017 - 01.2017
High school diploma - undefined
École secondaire Mont-Bleu
DEC - IT administration
La Cité Collégiale