Summary
Overview
Work History
Education
Skills
Languages
Certification
PERSONAL INFORMATION
Timeline
Generic

Jérémie A. Pineault

Gatineau

Summary

I am an independent, dedicated and highly disciplined individual. While attention to details is well engrained in my personality, I also have excellent problem-solving skills. I take full responsibility for my own work and goals, while I also enjoy working in a team environment making the work highly effective.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Surveillance Operator

Hard Rock Hotel & Casino Ottawa
01.2025 - Current
  • Surveillance of employees and patrons through extensive video camera coverage
  • Coordination of the surveillance department through incoming calls

Security Guard

Commissionaires Ottawa
01.2024 - 01.2025
  • Surveillance of sites by video cameras, and in-person
  • Escort of contractors
  • Access control for government sites
  • Site patrolling, and fixed post guard
  • Liaison with local police
  • Conflict resolution of problematic clients
  • Removal of individuals from site

IT Analyst

Department of National Defence
01.2022 - 01.2022
  • Cyber security monitoring of the national office
  • Sort incoming requests by priority
  • Troubleshoot user issues

IT Technician on the road

Microrama Informatique
01.2022 - 01.2022
  • Install, and configure new user stations
  • Troubleshoot problems with printers, computers, and telecommunications equipment
  • Management of client hardware, and software

Cryptocurrency Analyst

Freelance
01.2021 - 01.2021
  • Fundamental analysis of stocks, cryptocurrencies, and trends
  • Technical analysis of stocks, and cryptocurrencies
  • Arbitrage amongst cryptocurrency markets
  • Participation in online communities

IT Technician on the road

Microrama Informatique
01.2019 - 01.2020
  • Design, and deployment of IT, and cloud solutions in the form of a project
  • Troubleshooting issues related to desktops, laptops, and infrastructure equipment, such as telecommunications equipment
  • Make recommendations to companies regarding the most appropriate solutions to their needs
  • Document the IT infrastructure of companies to ensure the sustainability of their systems
  • Perform server migration, network cable installation, data migration, and software maintenance
  • Manage client’s computer systems, such as emails, servers, inventories, telecommunications, and backup equipment

IT Helpdesk Agent

Parks Canada
01.2017 - 01.2017
  • Management of the ticketing system by direct intervention or escalation, and transfer of tickets
  • Troubleshooting user issues
  • Recommendations for best practices in the IT department, and user education to prevent future problems
  • Inventory management, and documentation using internal tracking software

Education

DEC - IT administration

La Cité Collégiale
Ottawa
04.2020

High school diploma - undefined

École secondaire Mont-Bleu
Gatineau
01.2011

Skills

  • Programming (HTML, CSS, Python, and JavaScript)
  • Troubleshooting (Windows, Linux, iOS, and Android operating systems)
  • IT hardware (Firewall, server, telecommunications equipment, personal computer, etc)
  • Backup systems (Veeam, BackupExec, etc)
  • Remote access software (Zoom, Splashtop, TeamViewer, etc)
  • Office software (Office 365, Word, Excel, PowerPoint, Access, Publisher, and Outlook)
  • Protocols (VPN, DNS, DHCP, LAN, WAN, NAT, and Active Directory)

Languages

English
French

Certification

CCNA CyberOps (expired in 2022)

PERSONAL INFORMATION

Address: 5-19 Rue Galipeau, Gatineau, J8Y 4C2

Timeline

Surveillance Operator

Hard Rock Hotel & Casino Ottawa
01.2025 - Current

Security Guard

Commissionaires Ottawa
01.2024 - 01.2025

IT Analyst

Department of National Defence
01.2022 - 01.2022

IT Technician on the road

Microrama Informatique
01.2022 - 01.2022

Cryptocurrency Analyst

Freelance
01.2021 - 01.2021

IT Technician on the road

Microrama Informatique
01.2019 - 01.2020

IT Helpdesk Agent

Parks Canada
01.2017 - 01.2017

High school diploma - undefined

École secondaire Mont-Bleu

DEC - IT administration

La Cité Collégiale
Jérémie A. Pineault