Jörg Dietermann
Invermere,BC
Summary
Dynamic Senior Service Engineer with extensive experience at Schottel Canada Inc., excelling in troubleshooting and customer relations. Proven track record in enhancing system reliability through effective preventive maintenance and technical training. Skilled in vibration analysis and project management, driving improvements and ensuring compliance with industry standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Service Engineer
Schottel Canada Inc.
, BC
06.2023 - Current
- Conducted training sessions for customers on new hardware and software products.
- Responded promptly to customer inquiries regarding product usage or technical issues.
- Performed preventive maintenance tasks including upgrades, patches, configuration changes and troubleshooting.
- Analyzed logs from multiple sources to detect anomalies in system behavior.
- Provided recommendations on improvements or modifications needed for existing systems.
- Communicated effectively with customers via phone, email and chat support channels.
- Monitored system performance metrics to identify potential problems before they occur.
- Assessed equipment function and developed repair plans during visits to customer locations.
- Used liquid nitrogen in assembly of components with tight tolerances.
- Installed monitoring devices to provide ongoing surveillance of high-value assets.
Senior Service Engineer
Schottel Nordic AS
Frogner
07.2015 - 06.2023
- Building up a Service Workshops.
- Planning and Executing jobs Worldwide.
- Full Scope of Schottel Work with full Overhaul including adjustment of Gearboxes and Commissioning.
- Vibration measurements and alignments.
- Troubleshooting and Contact with Insurances/ Costumers/ Classification.
- Investigation on Damages.
- Order Spareparts.
- Used liquid nitrogen in assembly of components with tight tolerances.
- Installed monitoring devices to provide ongoing surveillance of high-value assets.
- Supervised junior maintenance staff, providing training and guidance on best practices and safety protocols.
- Led the installation of new equipment, ensuring compliance with technical specifications and safety standards.
- Diagnosed and repaired mechanical issues according to industry standards.
- Analyzed failure trends to prevent recurrence and improve system reliability.
Service Engineer/ Trainer
Schottel GmbH
Spay
01.2005 - 01.2015
- Service Worldwide.
- Specialized Training in Electronics, Hydraulics and Pneumatics.
- Full Scope of Schottel Service in Maintenance and Commissioning.
- 2011 to 2015 As well Trainer for Service Engineers, Costumers, in House and on Site.
Repair and Assembly Worker
Schottel GmbH
Spay
01.2004 - 01.2005
- Working in different Workshops, repair workshops and new buildings at the main Factory.
- Learn Balancing, Gearbox adjustment, Full assembly, Quality control and many more.
- Small Service jobs.
Apprenticeship
Schottel GmbH
Spay
09.2002 - 01.2004
- Apprenticeship as Lathe and Mill Machinist with CNC and Conventional techniques.
Education
Specialized School for Heavy Industry (College) -
BBS Lahnstein
Lahnstein, Germany09.2002
Highschool (German Equivalent) -
Marksburgschule
Braubach08.2000
Primary School (German Equivalent) -
Marksburg Schule
BraubachSkills
- Troubleshooting
- Costumer Relations
- Teamleader
- All Mechanical works
- Electrical troubleshooting and repair
- Collecting Vibration Data
- Alignment of Machinery
- System troubleshooting
- Preventive maintenance
- Technical training
- Performance monitoring
- Parts ordering
- Project management
- Failure analysis
- Customer relationship management
- Engineering principles
- Maintenance planning
- Crane operation
- Equipment maintenance and repair
- Bearing maintenance
- Welding techniques
- Repair expertise
- Installations expertise
- Seal replacement
- Hydraulic systems
- Control systems
- Machine repair
Hobbies and Interests
Motorsport/ Cars/ Bikes, Hunting and Shooting, Outdoors, Fixing things, Farming, Autocad and 3d Printing
Languages
German, English, Norwegian, Spanish, Dutch
Qualities
- Teamplayer
- Highly Motivated
- High identification with Schottel
- Open minded for new ways
- Works good under pressure
- Communicative
- Works autonomous and self efficient
- Loyal
Languages
English
Full Professional
German
Native/ Bilingual
Spanish
Elementary
Dutch
Limited
Norwegian
Limited
Affiliations
- 3D Engineering/Printing
- Programming
- Motorsports
- Shooting
- Fishing/Hunting
- Farming
Certification
- Crane
- Forklift
- Balancing
Timeline
Senior Service Engineer
Schottel Canada Inc.
06.2023 - Current
Senior Service Engineer
Schottel Nordic AS
07.2015 - 06.2023
Service Engineer/ Trainer
Schottel GmbH
01.2005 - 01.2015
Repair and Assembly Worker
Schottel GmbH
01.2004 - 01.2005
Apprenticeship
Schottel GmbH
09.2002 - 01.2004
Specialized School for Heavy Industry (College) -
BBS Lahnstein
Highschool (German Equivalent) -
Marksburgschule
Primary School (German Equivalent) -
Marksburg Schule
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