JP Schonewille
Fort St. John
Summary
With 24 years of experience in the construction and utilities industry, I bring a wealth of knowledge and expertise as a team lead. My educational background and work experience have equipped me with strong management and leadership skills, enabling effective navigation of Pacific Northern Gas Ltd.'s distribution and high-pressure system in the Northeast. Throughout my career, I have consistently demonstrated a commitment to delivering exceptional customer service while ensuring the smooth operation of critical infrastructure.
Overview
25
25
years of professional experience
Work History
Customer Service Group Leader I
Pacific Northern Gas Ltd.
07.2022 - Current
- Supervised a team of 6 with collaboration between departments for a total of 12 team members
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and executed training programs, elevating team skills and performance.
- Develop yearly budgets for my department
Customer Service Tech I
Pacific Northern Gas Ltd.
12.2005 - 07.2023
- Performed the duties of a Customer Service Tech I as outlined in the PNG Collective agreement.
- Preformed Customer Service Group Leader Duties
- Scheduling work for other employees
- Worked effectively in fast-paced environments.
- Completing weekly and monthly stats
- Self-motivated, with a strong sense of personal responsibility.
- Maintaining electronic instruments
- Handle and resolve customer complaints and concerns
- Work with Contractors and gas inspectors
- Initiate line crossing agreements when needed
- Train new employees and apprentices
- Locate distribution and high-pressure gas lines
- Scrap meters and build containers for shipping
Plumber / Gas Fitter
D. Bauer Mechanical Ltd.
03.2000 - 12.2005
- Worked as an apprentice / gas fitter
- Completed 4-year apprenticeship in 2.5 years
- New residential and commercial construction
- Installed plumbing, water lines and fixtures
- Installed new gas lines, furnaces, hot water tanks, fireplaces
- Built and installed duct work
- Performed plumbing and gas service work
- Prepared million-dollar bids for new construction contracts
Education
Occupational Health & Safety online certificate -
UNBC
01.2022
Go Skills - undefined
01.2021
Class A commercial industrial gas fitter - undefined
Thompson Rivers University
Kamloops, BC01.2014
CP Tester 1: Cathodic Protection - undefined
NACE
Edmonton, AB01.2013
Red Seal Plumber / Class B gas fitter - Trades
BCIT
Burnaby, BC01.2003
Skills
- Experienced in team management
- Team development initiatives
- Achieve objectives consistently
- Effective use of computer applications
- Effective conflict resolution
- Proficient in balancing concurrent tasks
- Efficiency-focused team member
- Experienced with Maximo software
- Experienced user of Korterra locating software
- Schedule coordination
- Strong oral and written communication abilities
Timeline
Customer Service Group Leader I
Pacific Northern Gas Ltd.
07.2022 - Current
Customer Service Tech I
Pacific Northern Gas Ltd.
12.2005 - 07.2023
Plumber / Gas Fitter
D. Bauer Mechanical Ltd.
03.2000 - 12.2005
Go Skills - undefined
Class A commercial industrial gas fitter - undefined
Thompson Rivers University
CP Tester 1: Cathodic Protection - undefined
NACE
Red Seal Plumber / Class B gas fitter - Trades
BCIT
Occupational Health & Safety online certificate -
UNBC
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