JP Bugeaud
Toronto,ON
Summary
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Community Manager
WeWork
12.2023 - Current
- Reviewed Net Promoter Scores and member satisfaction results regularly and implemented building-specific plans to improve KPIs.
- Continuously assessed goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Served as a point of escalation and was a final decision maker on WeWork policies and procedures.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or Salesforce platform.
- Supported individuals to pursue meaningful growth opportunities, within the role and through promotion. Recognized positive performance as appropriate.
Community Lead
WeWork
09.2021 - 12.2023
- Implemented feedback mechanisms to measure the success of community programs, making necessary improvements when needed.
- Developed strategic partnerships with local businesses and organizations for mutual benefit and increased community impact.
- Mentored junior staff members to foster professional growth and skill development within the organization.
Assistant Front Office Manager
Fairmont Royal York Hotel
09.2020 - 09.2021
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
Fairmont Gold Assistant Manager
Fairmont Chateau Lake Louise
03.2017 - 04.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
BBA - Hospitality Management
Niagara College
Niagara-on-the-Lake, ON05-2014
Skills
- Employee performance management
- Operations management
- Customer relationship management
- Clear communication
- Customer service-focused
- Problem-solving
Timeline
Community Manager
WeWork
12.2023 - Current
Community Lead
WeWork
09.2021 - 12.2023
Assistant Front Office Manager
Fairmont Royal York Hotel
09.2020 - 09.2021
Fairmont Gold Assistant Manager
Fairmont Chateau Lake Louise
03.2017 - 04.2018
BBA - Hospitality Management
Niagara College
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