Summary
Overview
Work History
Education
Skills
Timeline
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Joytika Kasim

Surrey,BC

Summary

Customer Service Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10+ years of relevant customer and client work experience to your team.

Overview

42
42
years of professional experience

Work History

Medical Office Assistant

Hilltop Medical
White Rock, BC
02.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.

Makeup Artist, Independent Contractor

01.2004 - Current
  • Establish professional rapport and ongoing relationship with existing clients and utilized referrals to develop new client contracts
  • Maintain organization of schedules and time pressured commitments
  • Participate in focus days and promotional events to build client loyalty and to attract new clientele
  • Learn mastery makeup techniques using the industry's most popular makeup line
  • Initiate service consultations by asking open-ended questions to learn customer's preferences and needs

Make-up Artist

M.A.C Cosmetics
01.2005 - 02.2022
  • Pass on my enthusiasm for the products to staff members, creating higher revenue for the line as a whole
  • Maintain knowledge of current sales and promotions and policies regarding payment, exchanges and security practices
  • Participate in ongoing product/technique education and continuous observation of fashion/commercial/media trends
  • Consistently offers outstanding customer service and exhibit deep knowledge of advanced hair technique and cosmetics industry

Cashier/ Team Lead

Kentucky Fried Chicken
01.2001 - 01.2006
  • Kept work environment clean for other employees and for customers
  • Attended team meetings to stay up to date on the latest sales and new products
  • Operated cash register or other systems to sell product to customers
  • Adhered to company policies and procedures in order to be effective in selling
  • Greet customers and communicate with them with a view to determine their orders
  • Relay customers’ orders to the kitchen and ensure that each order is expedited

Education

Diploma -

Blanche Macdonald Center

M.A - undefined

Skills

  • MS Office Applications and other database/internet applications
  • Superior levels of multi-tasking, working under pressure & stressful situations while maintaining professional and making sound judgement
  • Customer Service excellence and conflict resolution
  • Organization and Time Management
  • Verbal and Written Communication
  • Task Prioritization
  • Cleaning and Sanitizing
  • Attention to Detail
  • Phone and Email Etiquette
  • Call Transfers
  • Adaptable and Flexible

Timeline

Medical Office Assistant

Hilltop Medical
02.2022 - Current

Make-up Artist

M.A.C Cosmetics
01.2005 - 02.2022

Makeup Artist, Independent Contractor

01.2004 - Current

Cashier/ Team Lead

Kentucky Fried Chicken
01.2001 - 01.2006

Diploma -

Blanche Macdonald Center

M.A - undefined

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Joytika Kasim