Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JOYSON LEWIS

KAMLOOPS,BC

Summary

Experienced Coach leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Coach with exceptional experience leading teams, delivering results and exceeding expectations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Line Cook and Coach

Earl's Kitchen & Bar
01.2022 - Current
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Customer Service Account Executive

Tata Consultancy Services
09.2020 - 12.2021
  • Handle inbound service inquiries relating to credit cards and variable credit card products, varying from general questions, such as providing credit card information, how to process balance transfers, verifying transactions, making payments, capturing disputes, etc
  • To complex service requests.
  • A typical day would be to respond to approximately 110+ inbound calls per day.
  • Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
  • Consistently meet and exceed goals relating to quality, productivity, and net promoter score metrics.
  • Operate in a fast paced and well-structured environment.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Spearheaded initiatives to enhance team efficiency, resulting in reduced call times without sacrificing quality.
  • Served as a trusted resource for colleagues seeking guidance on challenging situations or complex issues faced during daily interactions with customers.
  • Collaborated with cross-functional teams to address customer concerns efficiently while maintaining positive relationships both internally and externally.

Education

Post-Baccaleurate Diploma - Marketing

Thompson River University
Kamloops, BC
12.2023

Bachelor of Commerce -

Mumbai University
Mumbai, India
10.2020

Skills

  • Effective Communication
  • Multitasking
  • Performance Monitoring
  • Microsoft Office
  • Punctuality
  • Teamwork
  • Adaptability
  • Team Building
  • Calm Under Pressure
  • Creative Problem Solving
  • Employee Coaching
  • Customer Relationship Management (CRM)

Languages

English
Full Professional

Certification

Hootsuite- Social Media Marketing Certificate

Udemy- Microsoft Excel

Timeline

Line Cook and Coach

Earl's Kitchen & Bar
01.2022 - Current

Customer Service Account Executive

Tata Consultancy Services
09.2020 - 12.2021

Post-Baccaleurate Diploma - Marketing

Thompson River University

Bachelor of Commerce -

Mumbai University

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JOYSON LEWIS