Joy Rowlex Ogbonna
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Associate of Food and Beverage
Canada Wonderland
05.2022 - 07.2024
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Assisted in menu development, contributing to diverse and appealing offerings for various dietary preferences.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Supervisor of Food and Beverage
Canada Wonderland
07.2023 - 08.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Server
Copper Creek Golf Club
07.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor - Biomedical Mechanical Engineering
University of Ottawa
Ottawa, ON04.2026
High School Diploma -
James Cardinal McGuigan Catholic High School
Toronto, ON06.2022
Skills
- Troubleshooting
- Dependable and Responsible
- Self-Directed
- Solidworks Proficiency
- Calm Under Pressure
- Microsoft Word
- Proficient in Java and C Language
Languages
English
Full Professional
Timeline
Supervisor of Food and Beverage
Canada Wonderland
07.2023 - 08.2023
Server
Copper Creek Golf Club
07.2023 - 08.2023
Associate of Food and Beverage
Canada Wonderland
05.2022 - 07.2024
Bachelor - Biomedical Mechanical Engineering
University of Ottawa
High School Diploma -
James Cardinal McGuigan Catholic High School
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