JOYLINE ROKTOK
EDMONTON,AB
Summary
Friendly, reliable and customer focused individual with experience in providing excellent customer service in fast paced environment. Skilled in handling customer inquiries, resolving complaint, managing transaction, maintaining a positive and professional attitude. Strong ability to multitask, communicate effectively and work collaboratively with a team
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE/CREW MEMBER
McDonald's
09.2024 - Current
- Provided excellent customer service in a fast paced environment
- Handled customers orders, payment and resolved inquiries
- Maintained cleanliness and organization of the work area
- Worked collaboratively with team members to ensure smooth operations
CUSTOMER SERVICE REPRESENTATIVE
IO Solutions Inc
05.2024 - 07.2024
- Manage large amount of inbound and outbound calls in timely manner
- Follow communication script when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions
- Seize opportunity to up sell product when they arise
- Build sustainable relationship and engage customers by the extra mile
- Keep records of all conversations in call center database
- Frequent attend educational seminars to improve knowledge, performance and quantitative targets
Quality Control Clerk
Royal Garment Ltd
04.2022 - 12.2023
- Perform Data entry and ensured data accuracy
- Assisted HR and collaborated with team members to ensure companies compliance standards are followed and are resolved. Also any uprising issues are handled
- Maintained records and documentation for shipments, invoices, and reports.
- Organize and sorted companies documents for data entry
FRONT DESK AGENT
Bomma Inn Hotel
08.2021 - 03.2022
- Welcoming guest in a warm and friendly manner
- Managing check-in and check-out efficiently
- Handling room reservations and ensure accuracy in booking
- Process guest payment, Verify identification and balance daily audit report
- Respond promptly to quest inquiries, request and resolve issues professionally
- Collaborate with housekeeping and restaurant staff to ensure guest satisfaction
- Monitor property for any issues and report accordingly
Education
Diploma - Procurement and Logistics
Kabarak University
Nakuru, KenyaSkills
- Customer service
- Communication skills
- Organizing and time management
- Cash handling and daily audit balancing
- Administrative support
- Reliable and trustworthy
- Microsoft Office
- Ability to work under pressure
- Telephone Etiquette
- Time management and multitasking
Languages
English
Training
- Customer service
- Medical Administration, 07/01/24 - Breath for Life Inc.
- WHIMIS
- First Aid and CPR
- CSTS
- H2S Alive - Spectrum safety services - Edmonton, Alberta
Timeline
CUSTOMER SERVICE/CREW MEMBER
McDonald's
09.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
IO Solutions Inc
05.2024 - 07.2024
Quality Control Clerk
Royal Garment Ltd
04.2022 - 12.2023
FRONT DESK AGENT
Bomma Inn Hotel
08.2021 - 03.2022
Diploma - Procurement and Logistics
Kabarak University