Joylee Ann Acerdano
Hospitality
Brampton,ON
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
6
6
years of professional experience
Work History
House Keeping/Host Supervisor
Hyatt Place
08.2022 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Medical Receptionist
Global Health Diagnostic
06.2018 - 02.2022
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
Hotel Room Attendant/Guest Service Agent
Holiday Inn Alexandria
04.2017 - 03.2018
- Communicate with guests looking to make or Cancel the reservations.
- Greet guest on arrival, assign them rooms, issue keys, and collect payment Information.
- Changing bed linen and making beds.
- sweeeping and mopping floors, dusting and Vacuuming Carpets.
- Reporting any technical issues and maintenance needs.
- Updating status of guest rooms on assignment sheet.
Education
Bachelor of Science - Tourism And Hospitality Management
La Consolacion College
Manila, Phillippines03.2017
Skills
- Multi-Tasking
- Customer service
- Scheduling
- Quality focus
- Computer Skills
- Leadership
- Delegation
- Time management
Timeline
House Keeping/Host Supervisor
Hyatt Place
08.2022 - Current
Medical Receptionist
Global Health Diagnostic
06.2018 - 02.2022
Hotel Room Attendant/Guest Service Agent
Holiday Inn Alexandria
04.2017 - 03.2018
Bachelor of Science - Tourism And Hospitality Management
La Consolacion College
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