Joylan Bosa Nookalu
Calgary,Canada
Summary
- Trained in human resources/ administration/ customer service with a drive to achieve excellence through hard work.
- Dedicated administrative professional with successful experience in fast-paced office settings.
- Hardworking team player with expertise in completing various clerical tasks and offering staff support.
- Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Financial Services Institute
02.2023 - 06.2023
- Organized and coordinated seminars, conferences, and other events
- Trained and assisted other workers in HR-related procedures
- Recorded and prepared minutes of meetings, seminars, and conferences
- Established and maintained efficient office procedures and routines
- Scheduled and confirmed appointments, ensuring smooth operations
- Responded to telephone and electronic inquiries, providing accurate information
- Compiled data, statistics, and other information for reporting purposes
- Managed office supplies and maintained inventory, ensuring smooth functioning
- Arranged travel itineraries and reservations for personnel
- Welcomed visitors and directed them to appropriate contacts or service areas
- Managed regular and electronic mail, maintaining a well-organized information flow
- Set up and maintained manual and computerized filing systems
- Typed and proofread correspondence, forms, and other documents with accuracy.
Customer service agent
Ecomos Ltd
04.2022 - 12.2022
- Identified and assessed customers' needs to ensure satisfaction
- Cultivated sustainable relationships and trust with customer accounts through open communication
- Provided accurate, valid, and complete information using appropriate methods/tools
- Achieved personal and team sales targets, meeting call handling quotas
- Handled customer complaints, offering suitable solutions within specified time limits and ensuring resolution
- Maintained records of customer interactions, processed customer accounts, and filed relevant documents
- Followed communication procedures, guidelines, and policies to deliver exceptional service
- Went the extra mile to engage customers, enhancing their overall experience.
Human resources Admin
Princes Tuna (Mauritius) Ltd
03.2019 - 12.2021
- Processed classification, staffing, and other personnel documents efficiently
- Managed personnel information database, ensuring accuracy and timely retrieval
- Maintained registration systems, records, and files for streamlined operations
- Prepared staff relations information to facilitate smooth employee interactions
- Disseminated health and safety information, promoting a safe work environment
- Coordinated in-house and external staff training programs, enhancing workforce skills
- Responded promptly to personnel inquiries, providing valuable assistance
- Assisted in advertising and posting job vacancies to attract potential candidates
- Screened job applicants and conducted background checks to ensure quality hiring
- Administered and scored employment tests, aiding in the selection process
- Conducted reference checks to verify candidate qualifications
- Prepared comprehensive reports, contributing to data-driven decision-making
- Contracts of employment
- Absence monitoring and control
- Expatriate management
- Leave Management
Human Resource Trainee
Allianz Worldwide Partners
05.2018 - 12.2018
- Screened CVs of candidates, identifying potential talents
- Conducted phone interviews and performed background checks
- Maintained a database of potential candidates for future recruitments
- Coordinated refund claims for training with the Human Resource Development Council (Mauritius)
- Effectively handled conflicts to maintain a positive work environment.
Teacher Volunteer
Universiti Kebangsaan Malayisa
12.2016 - 01.2017
- Focused on enhancing entrepreneurship values through ICT and English among the indigenous community
- The project received positive feedback, especially from children who enjoyed the interactive
- ICT and English classes
Education
BSc (Hons) - Human Resource Management
University Of Mauritius Reduit
Skills
- Human Resources
- Administrative Experience
- Payroll
- Research
- Databases
- Recruiting
- Office Management
- Employee Orientation
- Human Resources Management
- Customer service
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Proofreading
- Event Planning
- Management
- Excel Spreadsheets
- Data Entry Documentation
- Administrative Support
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Administrative Assistant
Financial Services Institute
02.2023 - 06.2023
Customer service agent
Ecomos Ltd
04.2022 - 12.2022
Human resources Admin
Princes Tuna (Mauritius) Ltd
03.2019 - 12.2021
Human Resource Trainee
Allianz Worldwide Partners
05.2018 - 12.2018
Teacher Volunteer
Universiti Kebangsaan Malayisa
12.2016 - 01.2017
BSc (Hons) - Human Resource Management
University Of Mauritius Reduit