JOYEETA SARKAR
310-1043 Bairdmore Blvd, Winnipeg,MB
Summary
Experienced Financial Management and Administration Professional with over 12 years of experience in administration, sales, marketing, general banking, customer grievance redressal, cross-selling of insurance, and mutual fund-related products, and risk management. Experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Possess strong communication skills with the ability to communicate in a pragmatic and proactive way with customers. Expertise in new and high-net-worth client acquisition. Possess superior leadership, management, and motivational skills and is dedicated to effective and innovative management techniques ensuring timely budget achievement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Service Administrator
Assiniboine Credit
01.2022 - Current
- Administration and settlement of electronic payments including clearings, business CAFT, wires, e-transfers, bill payments,
- Post-dated cheque processing and performing tasks like cheque collections and cheque settlements
- Performed record retention activities
- Dormant account processing, undeliverable mail processing
- Resolving moderately complex issues by selecting from standard courses of action, determining new courses of action, or identifying and escalating more complex issues to higher levels
- Dormant Account monitoring and revival
- Make decisions and complete transactions that can have monetary impact on members and communicate possible impacts to appropriate internal teams/members.
- Immediately brought critical issues to customer service manager for resolution.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Administrative Assistant
Government of Manitoba
07.2022 - 12.2022
- Issuing transcripts
- Assisting senior officers in appraising list of students eligible for student aids
- Student ID generation and Mark sheets generation
- Providing information to ANCR to prevent child abuse.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Coordinated bookkeeping activities in QuickBooks
- Managed Access databases converting complex data into easy-to-interpret data.
- Created detailed expense reports and requests for capital expenditures.
- Created PowerPoint presentations for business development purposes.
Post-Branch Manager
State Bank of India
07.2019 - 07.2022
- Responded to customer inquiries by providing value-added information on full range of products and services to meet customers’ needs.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Generated dramatic improvements across entire sales cycle.
- Increased monthly staff retention rate after implementing new training programs.
- Gathered and reviewed customer feedback to improve operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Maintaining confidentiality when dealing with transactions, ensuring that customer information is kept private and secure
- Providing technical direction to service team, answering questions and customer inquiries or complaints referred by other employees or by management
- Protected company assets with strategic risk management approaches.
- Providing coaching, training, and mentoring to service staff, ensuring service standards are achieved
- Soliciting new customers and contributing to overall business development through service excellence, product knowledge, and quality referrals
- Organizing, scheduling, and monitoring customer service activities to ensure that maximum service level is provided to customers
- Achieving monthly sales budgets set by controller in Home Loans, Car Loans, Agricultural
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Monitored and reviewed monthly, quarterly, and annual reports and implemented strategies to improve business.
- Monitored Non-performing assets and ensured timely recovery of such accounts.
- Provided technical guidance and training to staff on operating procedures, and monitored regulatory and compliance changes.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Expanded territory by negotiating beneficial deals for principle product sales, distribution, and service.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with Bank Secrecy Act, Anti Money Laundering, Privacy Act, and Community Reinvestment Act.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Identified and capitalized on community business opportunities with effective networking.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Recommended loan approvals and denials based on customer loan application reviews.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
Deputy Manager
State Bank of India
10.2014 - 06.2019
- Performed regular maintenance and review of existing loan accounts.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Maintained, documented and presented progress reports to leaders.
- Created reports and analyzed and interpreted data.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Supported general manager in loss prevention efforts.
- Ensured timely follow-up of disputed and sensitive Loan accounts.
- Reviewed quarterly performance and adopted measures to increase new client acquisition in retail, agricultural and commercial segments.
- Ensured excellent customer relationships
- Ensured proper loan documentation.
- Performed all kinds of general ledger reconciliations and bookkeeping activities including annual closing exercise.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Assistant Branch Manager
StateBank of India
10.2009 - 09.2014
- Conducted appraisal of retail and commercial loans
- Aided senior-level credit officers in sanction and disbursal of complex loan applications
- Assisted in developing annual branch business plan to maximize branch profit.
- Supervised team of 5 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Implemented process improvements to increase productivity.
- Developed sales strategy to meet established sales objectives.
- Reviewed credit applications for risk factors and credit worthiness.
Software Developer
Infosys Technologies Limited
08.2007 - 10.2009
- Responsible for Software maintenance and development of US based Insurance client -AETNA.
- Developed 200 + test plans and test cases including performance test plans and security test plans.
- Reviewed 100+ user interfaces for functionality and adherence to design guidelines.
- Introduced agile methodologies and development best practices to division to enhance product development.
- Coordinated with project management staff on database development timelines and project scope.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases
Education
Certificate -
Additional Information
Master of Business Administration - Finance
University of Manitoba
Certified Associate of the - undefined
Indian Institute of Banking and Finance
Bachelor - Food Technology
West Bengal University of Technology
Skills
- Business Operations
- Risk Analysis and Mitigation
- Expertise in CRM and Customer Management
- Operational Improvements
- Planning and Prioritization
- Leadership and Change Management
- Accounts Payable and Accounts Receivable
- Corporate Policies
Timeline
Administrative Assistant
Government of Manitoba
07.2022 - 12.2022
Service Administrator
Assiniboine Credit
01.2022 - Current
Post-Branch Manager
State Bank of India
07.2019 - 07.2022
Deputy Manager
State Bank of India
10.2014 - 06.2019
Assistant Branch Manager
StateBank of India
10.2009 - 09.2014
Software Developer
Infosys Technologies Limited
08.2007 - 10.2009
Certificate -
Additional Information
Master of Business Administration - Finance
University of Manitoba
Certified Associate of the - undefined
Indian Institute of Banking and Finance
Bachelor - Food Technology
West Bengal University of Technology
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