Joy Didi Madume
Kitchener,ON
Summary
Trustworthy and problem-solving Cashier dedicated to serving customers and flexible with changing business needs. Talented at correctly taking order information, collecting payments and handling customer complaints. Cheerful when assisting customers with requests and providing helpful support.
Overview
13
13
years of professional experience
1
1
Language
Work History
Operations Manager
Earthwatch Recyclers
03.2020 - 04.2024
- Managed production schedules, ensuring quality control measures are in place
- Developed and implemented strategies to maximize customer satisfaction.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
Customer Service Cashier
Cashry Foodzone
08.2013 - 10.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Identified and resolved discrepancies and errors in customer accounts.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Streamlined the checkout process for faster service and improved customer experience.
Receptionist Administrator
Fotokulture Studios
01.2011 - 08.2013
- Organized daily workflow and ensured appropriate staffing to provide optimal service
- Allocated duties and activities of personnel, routinely inspect employee’s equipment, appearance and work methods
- Maintained over N10m worth of equipment by designing and sticking to preventive and regular maintenance schedules
- Identified profitable business leads and built pipeline of prospective customers
- Built client relationships by responding to inquiries, identifying and assessing clients’ needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.
Education
IT Business Analysis
Conestoga College
07.2025
M.Sc.: Information Technology (Database Engineering) -
University of Wolverhampton
Wolverhampton, United Kingdom11.2010
B.Sc.: Mathematics and Computer Science -
University of Port Harcourt
Port Harcourt, Rivers State07.2005
Skills
- Attention to detail
- Critical thinking
- Data entry
- Good communication skills
- Strong Organizational skills
- Teamwork and Collaboration
- Customer Focus
- Issue Resolution
- Customer Complaint Resolution
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Earthwatch Recyclers
03.2020 - 04.2024
Customer Service Cashier
Cashry Foodzone
08.2013 - 10.2019
Receptionist Administrator
Fotokulture Studios
01.2011 - 08.2013
IT Business Analysis
Conestoga College
M.Sc.: Information Technology (Database Engineering) -
University of Wolverhampton
B.Sc.: Mathematics and Computer Science -
University of Port Harcourt
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