JOYCY JOY
London,ON
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager, Customer Service
Tim Hortons
04.2022 - Current
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Customer Experience Associate
Walmart Corporation
05.2021 - 05.2022
- Experience in assisting customers with their issues and dealt with return/exchange policies
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Increased customer retention rates through consistent delivery of outstanding service experiences.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
Inventory Coordinator
Infinite Outsourcing Solutions
04.2021 - 07.2021
- Assisted with efficiency initiatives by managing configuration of usability functions such as interfaces, profiles, and workflow procedures
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Facilitated smoother workflow transitions by providing timely and accurate digital copies for various departments.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
Junior Design Engineer
Stansler Constructions
02.2020 - 07.2020
- Assisted the supervisor and project controls in planning, and drafting of detailed drawings, specifications and calculations.
- Calculated cost estimates, schedules, and budgets for labor and construction materials.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
- Developed strong relationships with vendors by clearly communicating design requirements and negotiating favorable terms.
- Optimized existing designs, reducing production costs and enhancing overall performance.
Design Engineer
Sharad Insulations and Interiors Private Ltd
08.2019 - 01.2020
- Collaborated with internal departments to ensure the successful delivery of high-quality project outcomes for all assignments undertaken by our company
- Assisted in design calculations and cost estimation for accurately scaled layouts
- Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
- Developed alignments, profiles, cross-sections, and layout plans for contracts, variation orders, invoicing, and modifications to on-going orders
- Successfully met challenging client requirements by developing tailored engineering solutions that exceeded expectations.
- Gathered, organized, and transformed field data into technical drawings
- Produced all drawings in compliance with provincial standards and national codes
- Managed cost estimations for materials, tracked reports and documents, conducted on-site project visits, verified agreements, and prepared building permit applications.
Education
Master of Science - Civil Engineering (MEng)
University of Windsor
08.2022
Bachelor of Engineering - Civil Engineering (BEng)
Karunya Institute of Technology And Sciences
05.2019
Skills
- Auto CAD
- STAADPro
- Revit
- SWMM Software
- Blueprint Interpretation
- Survey Analysis
- Calibration Standards
- Building Information Modelling (BIM)
- Microsoft Office
- Managerial Skills
- Strong Organizational Skills
- Problem Solving Skills
- Team Builder
Achievements
- Secured the position among top 5% in Civil Engineering during my Bachelor of Engineering: Civil Engineering in Karunya Institute of Technology and Sciences, Tamil Nadu, India., 2019
- Presented paper at the International Conference on Recent Advances in Computer, Electrical, Electronics, Mechanical and Civil Engineering (ICRACEEMC 2019) on the topic of “Study on energy Efficiency of Building Materials”., 2019
- Worked as Coordinator for National Symposium on Engineering Applications to solve human problems on Shelter, Water, Food, Health and Energy held at Karunya Institute of Technology And Sciences where teamwork skill was executed excellently., 2017
Projects and internships
- Town plan model for rural community based on ancient civilization, Developed a project on the topic “Town plan model for rural community based on ancient civilization” by developing advanced building structures, and a well maintained drainage system with a resemblance and perfect finishing of the ancient drainage architecture to overcome the storm water management issues at Karunya Institute Of Technology & Sciences, in Tamil Nadu, India., 2019
- Internship at Uralungal Labour Contract Co-operative Society (ULCCS), Underwent an internship at Uralungal Labour Contract Co-operative Society (ULCCS) in Calicut, Kerala, India and learned the concept of Ready-mix Concrete for 15 days, wherein performed and studied the various concepts on building., 2017
Certifications
- Skill Development Hands on Training on Analysis and Design of Multi-storeyed Structure, 2019
- Modern Project Management Trends in Construction Industry, 2018
- Green Building and LEED Rating System, 2016
Timeline
Assistant Manager, Customer Service
Tim Hortons
04.2022 - Current
Customer Experience Associate
Walmart Corporation
05.2021 - 05.2022
Inventory Coordinator
Infinite Outsourcing Solutions
04.2021 - 07.2021
Junior Design Engineer
Stansler Constructions
02.2020 - 07.2020
Design Engineer
Sharad Insulations and Interiors Private Ltd
08.2019 - 01.2020
Master of Science - Civil Engineering (MEng)
University of Windsor
Bachelor of Engineering - Civil Engineering (BEng)
Karunya Institute of Technology And Sciences
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