Office Admin Health Services
Joyce Fresco
Physioactive
Toronto,ON
Summary
Experienced Medical/Administrative Assistant skilled in patient intake, scheduling, and insurance verification. Expertise in records management and EMR accuracy enhances clinic workflow and communication. Strong background in patient advocacy and process improvement drives patient satisfaction and care quality. Committed to delivering efficient support and contributing to healthcare team success.
1
Certification
5
years of professional experience
Work History
Patient Experience Coordinator
2 Months- Coordinated patient appointment scheduling for PhysioActive physical therapy visits and follow-ups, ensuring timely access to care.
- Facilitated patient intake paperwork and updated electronic medical records, enhancing data accuracy and patient flow.
- Managed front desk operations and guided patients through clinic check-in, improving overall patient experience.
- Confirmed patient insurance information to ensure coverage for appointments. and prepared referral paperwork for appointments.
- Responded to patient phone inquiries to provide information and assistance. and emails with clear, caring communication.
Caregiver Attendant
1 Year 7 Months- Assisted clients with daily living activities to promote independence and personal hygiene.
- Monitored and recorded client blood sugar, blood pressure, and behavioral changes to ensure health and well-being.
- Managed household tasks by preparing nutritious meals, maintaining cleanliness, and completing laundry to support family needs.
- Built trusting relationships with family members through respectful, dependable care.
Practicum Student
3 Months- Assisted with scheduling patient visits, procedures, and follow-up care.
- Maintained and updated patient records in an electronic medical record system to ensure accuracy.
- Arranged follow-up visits and referral appointments.
- Assisted patient care team with administrative and clerical tasks to enhance workflow.
- Operated multi-line phone system to handle incoming calls efficiently. and responded to patient questions.
Office Admin /Accounting Clerk
2 Years 1 Month- Checked and recorded correspondence to ensure accurate documentation.
- Performed clerical tasks, typed and encoded communication letters, and managed outgoing mail to maintain effective communication flow.
- Filed and organized correspondence records for efficient retrieval.
- Reviewed application forms for completeness and compliance with quarantine requirements.
Radiologic Tech (X-RAY, PANORAMIC, MRI, CTI SCAN)
4 Months- Assisted senior technologists in image processing, acquiring advanced techniques and providing input for process improvements.
- Partnered with physicians and radiologic technologists to enhance patient care through effective communication and teamwork.
- Assisted with over 500 patient exams by preparing equipment and maintaining strict compliance with safety standards.
Education
OFFICE ADMINISTRATION - HEALTH SERVICES
BACHELOR OF SCIENCE - RADIOLOGIC TECHNOLOGY
Skills
Medical office administration graduate
Patient scheduling
Electronic health records management
Insurance verification
Office administration experience
Microsoft Office Suite proficiency
Workflow coordination
Bachelor of Science in Radiologic Technology
Interpersonal and communication skills
Certification
Microsoft Outlook 2019 | Centennial College |2024
Microsoft Excel 2019 | Centennial College |2025
Keyboarding | Centennial College |2026
Microsoft Word 2019 | Centennial College |2025
Timeline
Patient Experience Coordinator
Physioactive
08.2026 - Current
Practicum Student
WILSON AND BATHURST WALK-IN CLINIC
01.2026 - 04.2026
Caregiver Attendant
EASY ACCESS HEALTH CARE SERVICES, BRITON HOUSE RETIREMENT HOME
10.2024 - 05.2026
Office Admin /Accounting Clerk
BUREAU OF PLANT INDUSTRY- PLANT QUARANTINE SERVICE
06.2022 - 07.2024
Radiologic Tech (X-RAY, PANORAMIC, MRI, CTI SCAN)
WESTERN VISAYAS MEDICAL CENTER
01.2022 - 05.2022
CENTENNIAL COLLEGE
OFFICE ADMINISTRATION from HEALTH SERVICES
ILOILO DOCTORS' COLLEGE
BACHELOR OF SCIENCE from RADIOLOGIC TECHNOLOGY