Joyce Ann Santiago
905- 815 4 Ave SW, Calgary,Alberta
Summary
Customer focused individual seeking a role where I can utilize my strong communication skills, problem-solving abilities, empathy and experience based skills to ensure client satisfaction and to contribute to the success of the organization and to further develop my professional skills.
Overview
7
7
years of professional experience
Work History
Multi-Unit Manager
Freshii
12.2020 - 03.2024
- Handled purchases and inventory management.
- Optimized scheduling practices for better coverage during rush hours, enhancing both the team's productivity and customer satisfaction.
- Improved customer experience in all locations by making sure all protocols, health and food safety standards are followed.
- Evaluated employee performance and conveyed constructive feedback to improve skills and work performance.
- Set objectives and communicated to all team members.
- Maintained a positive customer relations by addressing complaints and making corrective actions.
- Secured everyday assets/ sales and verified against Point of Sales Report.
Staff Member
Winners
10.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Health Care Aide
The Mad Tasker
04.2021 - 11.2021
- Assisted clients with activities of daily living, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, feeding and mobility.
- Maintained clean, safe, and well-organized patient environment.
- Following established safety guidelines and protocols to protect patients, oneself and others.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
Store Manager
Freshii
11.2017 - 12.2020
- Managed daily operations of one store,maintained cleanliness and efficient workflow.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised and assisted in training staff members.
Team Member
Freshii
07.2017 - 11.2017
- Kept work areas clean, organized, and safe.
- Worked scheduled shifts.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Science - Nursing
Far Eastern University
Manila, Philippines04.2009
Skills
- Operations Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Work Planning and Prioritization
- Detail Oriented
- Compassion and Empathetic
- Documentation And Reporting
Languages
English
Native or Bilingual
Tagalog (Filipino)
Native or Bilingual
Timeline
Staff Member
Winners
10.2023 - Current
Health Care Aide
The Mad Tasker
04.2021 - 11.2021
Multi-Unit Manager
Freshii
12.2020 - 03.2024
Store Manager
Freshii
11.2017 - 12.2020
Team Member
Freshii
07.2017 - 11.2017
Bachelor of Science - Nursing
Far Eastern University
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