Joyce Sturgill
Gilroy
Summary
Professional security expert with experience in maintaining safety and order in various environments. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, ensuring optimal security and protection. Skills include risk assessment, conflict resolution, and effective communication. Highly valued for dependability and integrity.
Overview
6
6
years of professional experience
Work History
Flex Security Officer
Palamerican Security
01.2025 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter unauthorized activity and ensure property integrity.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Implemented access control measures, verifying credentials for employees and visitors.
- Improved overall site security through regular patrols, diligent observations, and detailed incident reports.
- Assisted in the development and implementation of emergency preparedness plans, contributing to overall site safety and readiness.
- Responded quickly to incidents and assessed active situations for security concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Front Desk Reception
Coursera Headquarters
03.2024 - 12.2024
- Promoted a positive work atmosphere by greeting visitors professionally and courteously upon arrival at the front desk reception area.
- Provide excellent customer service, addressing the unique needs of each client.
- Resolve issues quickly, effectively, and efficiently.
- Adapt to different customer service channels, live chat, or email.
- Receive, sort, and distribute daily mail/deliveries
- Provided front desk reception back-up services by answering telephones, greeting visitors and handling deliveries.
Security Guard
Genesis
08.2023 - 03.2024
- Provide excellent customer service.
- Greet and assist customers in a friendly and professional manner.
- Provided information to customers based on their needs.
- Document incidents and actions taken
- Ensure the safety and protection of individuals and property
Field Supervisor
Allied Universal Security
01.2020 - 06.2023
- Travel to various jobsites in company vehicle.
- Ensure guards were on duty, properly uniformed, and guard cards were up to date.
- Monitor surveillance equipment to ensure security of buildings.
- Serve as back up to cover shifts where guards were absent.
- Provide administrative assistance to managers.
- Assisted with scheduling shifts for guards.
- Maintain all professional standards by closely adhering to the policies and procedures of the company.
Medical Receptionist
Long Beach Orthopedic
08.2019 - 12.2019
- Provide excellent customer service to patients in person and via telephone in physical therapy and orthopedic departments.
- Assist with general office duties including receptionist responsibilities, new patient intake, patient registration, patient check in, and appointment scheduling.
- High volume telephone calls, transferring of calls to appropriate departments, schedule patient appointments, answer general questions.
Medical Office Externship
Internal Medicine
06.2019 - 07.2019
- High volume telephone calls, transferring of calls to appropriate departments, schedule patient appointments, answer general questions, and taking messages for the doctors.
- 169 hours
Education
General Education
Compton Community College
Compton, CA06.2020
Administrative Assistant Certificate - undefined
Center for Employment Training
San Jose, CA07.2019
High School Diploma - undefined
Ann Sobrato High School
Morgan Hill, CA06.2015
Skills
- Bi-lingual (English, Spanish)
- Customer service skills
- Excellent time management skills
- Strong communication skills
- Excellent attention to detail
- Ability to multitask and prioritize tasks
- Public safety awareness
- Reliable and responsible
- Team leadership
Timeline
Flex Security Officer
Palamerican Security
01.2025 - Current
Security Front Desk Reception
Coursera Headquarters
03.2024 - 12.2024
Security Guard
Genesis
08.2023 - 03.2024
Field Supervisor
Allied Universal Security
01.2020 - 06.2023
Medical Receptionist
Long Beach Orthopedic
08.2019 - 12.2019
Medical Office Externship
Internal Medicine
06.2019 - 07.2019
Administrative Assistant Certificate - undefined
Center for Employment Training
High School Diploma - undefined
Ann Sobrato High School
General Education
Compton Community College
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