Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Contactpersons
Personal Information
Languages
Additional Information
Timeline
Generic

JOYCE SMITH

Fredericksburg,VA

Summary

Certifications/Licenses

Personal Care Assistance

Certified Mediation Aid

Behaviour Management

Incident Reporting

RBT Certification

CPR Certification

First Aid Certification

Driver's License

Overview

19
19
years of professional experience
1
1
Certification

Work History

Behaviour Technician

High Hopes Inhome care
09.2023 - Current

Senior Caregiver

All Saint Home Health Care - VA
04.2022 - 09.2023
  • Provides support to adults with different types of disabilities and the activities of daily living
  • Encourages individual choices and self-advocacy, interpersonal communication skills, problem-solving abilities, money management skills, and community integration.

Operation Manager

Community Concept INC
10.2021 - 04.2022
  • Monitors and supervises site activities and daily operations, supervises and trains Direct Support Professionals, maintains budget, communicates with families and interdisciplinary teams, monitors health and medication administration, and implements policies.

Direct Support Professional 2

Community Concept INC
09.2020 - 06.2021
  • Provides support to adults with developmental disabilities in activities of daily living, encourages individual choices and self-advocacy.

DSP 1

Community System INC
10.2020 - 04.2021

Direct Support Professional

Community Concept INC
09.2020 - 03.2021
  • Assists residents with activities of daily living, encourages residents to do as much of their own care as possible.

Personal Care Provider

Care Provider Individual
07.2020 - 08.2020
  • Provides care including showering, meal preparation, running errands, light house cleaning, and monitoring.

Customer Service Supervisor

Elijah Palace Luxury Car & Limo
11.2019 - 08.2020
  • Takes orders, provides product/service information, maintains call center database, and improves quality results.

Deputy Gender Director

National Elections Commission
07.2005 - 10.2019
  • Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
  • Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
  • Conducted detailed investigations, gathering essential evidence to support legal proceedings.

Education

Certificate in Strategic Human Resource Management - Management And Leadership

Maryland Global University
Maryland,
2024

MBA - Management

University of Liberia
Monrovia, Liberia
12.2018

BBA - Business Management And Sociology

University of Liberia
Monrovia, Liberia
12.2010

High School Diploma -

R. C. Lawson Institute
Monrovia, Liberia
09.1999

Skills

  • Communication Skills

  • Organization & Interpersonal Skills

  • Computer Skills

  • Reporting skills

  • Service Coordination

  • Conflict mediation

  • Management

  • Budgeting

  • Presentation Skills

  • Program Management

  • Developmental disabilities experience

  • Caregiving

Data Collection

Documentation skills

Autism Spectrum Disorder Knowledge

Prompting and Fading Strategies

HR policies and procedures

Employee Relations

Microsoft Office proficiency

Training and mentoring

Food Preparation

Dependence

Customer Service

Certification

  • Personal Care Assistance
  • Certified Medication Aide
  • Behaviour Management
  • Incident Reporting
  • Certificate RBT
  • CPR Certification
  • CNA Licenses
  • First Aid Certification
  • Driver's License

Accomplishments

  • Maryland Global University, Certificate: Strategic Human Resource Management, 2022, 2024
  • University of Liberia - Monrovia, Liberia, MBA in Management, 12/01/18
  • University of Liberia - Monrovia, Liberia, BBA in Business Management and Sociology, 12/01/10
  • R. C. LAWSON INSTITUTE - Monrovia, Liberia, Diploma, 1998

Contactpersons

  • Lisa M. Cooper, Co-worker, COMMUNITY SYSTEMS, 609-880-4502, 10 years
  • Olivia S. Anderson, Co-worker, Community Concept, 703-232-6663, 7 years
  • Diana Pehdeton, Supervisor, Private Care, 5406728940, 2 years
  • Ikem Akaze, Pastor, Jesus Without Borders, 571-398-7826, 6 years

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English
Native or Bilingual
French
Elementary

Additional Information

I gained the ability to focus and commit as a highly motivated professional with a record of achievements in management. I am skilled to effectively coordinate tasks based on upper-management requirements, accomplishing assignments in an efficient and effective way. I have also acquired experience in working and collaborating with staff and upper management for over 15 years. So, with that said, I have worked closely with Project management by implementing department programming operations, reporting, executing and documenting reports and activities. I am willing to acquire required requisite training to smoothly perform any employment duties.


Timeline

Behaviour Technician

High Hopes Inhome care
09.2023 - Current

Senior Caregiver

All Saint Home Health Care - VA
04.2022 - 09.2023

Operation Manager

Community Concept INC
10.2021 - 04.2022

DSP 1

Community System INC
10.2020 - 04.2021

Direct Support Professional 2

Community Concept INC
09.2020 - 06.2021

Direct Support Professional

Community Concept INC
09.2020 - 03.2021

Personal Care Provider

Care Provider Individual
07.2020 - 08.2020

Customer Service Supervisor

Elijah Palace Luxury Car & Limo
11.2019 - 08.2020

Deputy Gender Director

National Elections Commission
07.2005 - 10.2019

Certificate in Strategic Human Resource Management - Management And Leadership

Maryland Global University

MBA - Management

University of Liberia

BBA - Business Management And Sociology

University of Liberia

High School Diploma -

R. C. Lawson Institute
  • Personal Care Assistance
  • Certified Medication Aide
  • Behaviour Management
  • Incident Reporting
  • Certificate RBT
  • CPR Certification
  • CNA Licenses
  • First Aid Certification
  • Driver's License
JOYCE SMITH