JOYCE SAGUTIN
Kamloops,Canada
Summary
Experienced support professional with strong focus on team collaboration and achieving results. Adept at assisting with daily tasks, ensuring smooth operations, and adapting to changing needs. Skilled in communication, organization, and problem-solving. Valued for reliability, flexibility, and ability to contribute positively to team dynamics.
Overview
8
8
years of professional experience
Work History
Home Support Aide
Steve Szolosi Society
10.2023 - Current
- Assisted patients with mobility challenged; provided transfers from bed to wheelchair or other devices as needed
- Encouraged independence by teaching clients how to perform everyday tasks
- Ensured a safe environment by performing regular home safety checks
- Provided medication reminders and monitored response to treatments
- Administered prescribed medications according to physician instructions
- Engaged in meaningful conversations with clients to promote emotional wellbeing
- Prepared beds and changed linens, maximizing patient comfort
- Recognized emergency situations and implemented appropriate emergency procedures
Supervisor
Tim Hortons Kamloops Coffee Shop Inc.
12.2021 - 02.2024
- Streamlined workflow tasks, reducing downtime by 20% and ensuring seamless production flow
- Enhanced customer satisfaction by assisting over 100 clients monthly with tailored product recommendations, achieving a 90% success rate
- Revamped training materials and standards, enhancing team alignment and boosting efficiency by 20%
- Streamlined procedures, boosting progress by 20% through targeted improvements in key areas
- Established clear performance targets, driving the team to achieve 98% of quarterly goals
- Informed team of policy changes, enhancing compliance by 100% and reducing procedural errors
- Reduced store variances by 10% through accurate inventory control and implementation of a new ordering system
Assistant Store Manager 2 (ARM2)
Jollibee Foods Corporation
10.2017 - 12.2021
- Presented the District Local Marketing entry for business channel to Stakeholders and Leaderships
Assistant Restaurant Manager 3 (ARM3)
Jollibee Foods Corporation
10.2017 - 12.2021
- Double exposure on one higher level position as an Assistant Manager 1 or Product Quality Manager and run the store as Operations In Charge for a month
- 100% delivered on cash control and inventory management during (Corporate Quality Management) audit claiming Double One Hundred award
- Facilitate meetings to discuss and track progress of Assistant Manager 3 and crews with their respective Team Leaders on areas for improvement
- Bringing the best from the team to resolve challenges that hinder smooth operations
- Create Performance appraisal and Individual Development plan for Assistant Manager 3 and Regulars
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Education
Health Career Access Program - Health Care Assistant
Thompson River University
Kamloops, B.C03.2025
Bachelor of Science - Hotel and Restaurant Management
St Louis College Valenzuela
01.2005
Skills
- Strong verbal communication
- Proficient in team coordination
- Experience in fostering relationships with complex individuals
- Skilled in performing under pressure
- Experienced in safe patient lifting and transferring
- Holistic wellness approach
- Emphatic
- Time management
- Patient
- Patient care
- Attention to detail
Bc Registry Number
Newly Graduate HCAP
Languages
English
Professional Working
Timeline
Home Support Aide
Steve Szolosi Society
10.2023 - Current
Supervisor
Tim Hortons Kamloops Coffee Shop Inc.
12.2021 - 02.2024
Assistant Store Manager 2 (ARM2)
Jollibee Foods Corporation
10.2017 - 12.2021
Assistant Restaurant Manager 3 (ARM3)
Jollibee Foods Corporation
10.2017 - 12.2021
Bachelor of Science - Hotel and Restaurant Management
St Louis College Valenzuela
Health Career Access Program - Health Care Assistant
Thompson River University
Similar Profiles
Eddy Sim Meng XuanEddy Sim Meng Xuan
Leadership Student at Orientation Week , Music Society , Computer Science Society , Drama SocietyLeadership Student at Orientation Week , Music Society , Computer Science Society , Drama Society
Beth O’NeillBeth O’Neill
Administrative Assistant at Steve Rich Environmental ContractorsAdministrative Assistant at Steve Rich Environmental Contractors
Basetsana Dolly ManziniBasetsana Dolly Manzini
Departmental Secretary at Department of Health (Steve Biko Academic Hospital)Departmental Secretary at Department of Health (Steve Biko Academic Hospital)
Sebastian DerschSebastian Dersch
Teacher’s Assistant at First Baptist Classical AcademyTeacher’s Assistant at First Baptist Classical Academy
ATIKA FARUQUIATIKA FARUQUI
Health Care Support Worker at Pine Grove Seniors CommunityHealth Care Support Worker at Pine Grove Seniors Community