Joyce Oleru
Mississauga,ON
Summary
Accomplished Crisis Worker from Supportive Housing in Peel, adept in organizational skills and problem-solving aptitude. Spearheaded quality improvement initiatives, enhancing client satisfaction and reducing wait times. Fostered team collaboration and developed key community partnerships, significantly improving client outcomes and support options. Demonstrated dependability in managing urgent caseloads and excelling in interpersonal communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Crisis Worker, Relief
Supportive Housing In Peel
04.2008 - Current
- Implemented continuous quality improvement initiatives that led to enhanced client satisfaction levels and reduced wait times for services.
- Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation.
- Strengthened team cohesion through regular meetings focused on collaboration, professional development opportunities, and mutual support during challenging situations.
- Developed effective community partnerships to ensure seamless referral pathways and increased support options for clients in crisis.
- Able to write concise reports and complete documentation as per legislative standards.
- Effectively managed caseloads by prioritizing urgent cases while maintaining ongoing support for existing clients navigating crises.
- Conducted follow-ups with clients to determine need for extended assistance.
- Assessed community crisis/risk situations and acted as a resource for youth violence preventions, collaborative risk driven approaches, crisis response, prevention and preparation
Program Coordinator, Inspections
Habitat Services
01.2010 - Current
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Community Services Coordinator
Canadian Red Cross
02.1998 - 03.2008
- Advised policymakers on potential strategies for addressing gaps in existing social services infrastructure.
- Provided case management support to individuals seeking assistance with housing, employment, or other needs.
- Spearheaded initiatives aimed at improving accessibility to essential services for marginalized populations.
- Championed diversity-focused initiatives within the organization''s service offerings, promoting inclusivity among all community members.
- Evaluated program effectiveness and implemented necessary improvements for better community impact.
- Co-ordinated and/or provided management advice, project management and policy development support to community safety and well-being initiated, corporately-determined and community-based initiatives
- Strengthened relationships with community partners through collaboration on joint projects.
- Maintained accurate records of program participants, outcomes, and budget expenditures for reporting purposes.
Education
Diploma - Community And Justice Services
Centennial College of Applied Arts And Technology
Scarborough, ON04.1992
Skills
- Organizational Skills
- Policy and procedure improvements
- Issue Resolution
- Program Development
- Team Collaboration
- Problem-solving aptitude
- Dependability and Cooperation
- Interpersonal Communication
Languages
English
Native or Bilingual
Certification
- Mental Health Training - 2022 - Canadian Mental Health Association
- Crisis Intervention Certificate - 2023 -
Supportive Housing in Peel (SHIP)
Timeline
Program Coordinator, Inspections
Habitat Services
01.2010 - Current
Crisis Worker, Relief
Supportive Housing In Peel
04.2008 - Current
Community Services Coordinator
Canadian Red Cross
02.1998 - 03.2008
Diploma - Community And Justice Services
Centennial College of Applied Arts And Technology
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