Joyce Nyanchama mageto
212- 14009 137 Ave, NW, Edmonton,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Edmonton, Canada
01.2019 - Current
- Plan, lead, and guide activities throughout the day, such as reading, physical activity, and creative expression through..
- Ensure that meals are prepared and distributed to all children Provide guidance with safe hygiene practices Monitor children throughout the day and ensure safety at all times
Trainer & Quality Assurance Engineer
Twiga Foods Ltd
Nairobi, Kenya
05.2017 - 08.2019
- Accountable for overseeing and managing all feature & product trainings, releasing, successful rollouts, and technical support
- Evaluated the effectiveness of training courses and learning outcomes through in-session questions, post evaluation tests and feedback to define trends in content and delivery approaches and identified opportunities for enhancement
- Implemented strategies and objectives to achieve successful training and tech support related goals
- Designed and developed training content in variety of formats including PowerPoint slides, PDF documents, videos and update on the confluence knowledge base
- Performed regular tests and evaluations to identify errors/defects for the mobile and web applications Creation of the test cases Manual and automated testing
- Conducted reviews of design documentation to verify compliance with quality assurance standards.
- Performed manual and automated testing on software applications to ensure functionality and reliability.
- Developed and implemented quality assurance standards for software products.
Assistant Chief Operating Officer
Virtual City Ltd
Nairobi, Kenya
11.2015 - 04.2017
- Oversaw daily operations, staff, and resources to ensure efficient use of funds.
- Resolved workflow issues to optimize team productivity and improve delivery times
- Coordinated activities between various functional units within the organization to streamline operations.
- Monitored customer feedback to improve service delivery and address customer complaints promptly.
- Built relationships with key stakeholders from external organizations such as suppliers, out growers or partners.
- Tracked departmental expenditures, project schedules, team performance and progress
- Maintained productive relationships and communication channels across organization and the contracted farmers
- Created internal dashboards at a glance system and project status reporting
Account Manager
Virtual City Ltd
Nairobi, Kenya
01.2014 - 10.2015
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Drove the tactical execution of our channel partnerships, ensured partnership optimization, and kept parties accountable in fulfilling their stated responsibilities
- Provided training and guidance to new Account Managers.
- Managed delivery and follow-up of proactive services specified in newly signed on service contracts
- System Provisioning, CRM account opening etc
- managed customer accounts, handled process and ensured that client's quality reputation was upheld through a high standard of service
- Communicated with clients to understand their needs and explain product value
- Built relationships with clients based on trust and respect
- Collaborated with internal departments to facilitate client need fulfillment
- Collected and analyzed data to learn more about consumer behavior.
Broadband Provisioning Team Lead & Quality Assurance Engineer
Virtual City Ltd
Nairobi, Kenya
11.2012 - 01.2014
- Setup customer applications Oversee Provisioned new clients across all applications according to customer journey
- Oversaw the provisioning processes ( monitor users and customers access rights and privacy while ensuring resource security)
- Engaged clients to gather software requirements business rules and ensured alignment with the team
- Analyzed clients business requirements through document analysis, interviews and workflow analysis
- Provided input into developing and modifying systems to meet client needs and developed business specification to support these modifications
- Reported regularly and accurately about client software and entitlement
- Implemented best practices for software development life cycle processes including Agile and Scrum methodology.
- Provided technical guidance to junior members in the team regarding Quality Assurance processes.
ICT Officer
Milimani Law Courts
Nairobi, Kenya
09.2011 - 05.2012
- Managed the installation, configuration and maintenance of computer hardware, software and network components.
- Monitored system performance to identify potential problems and issues before they arise.
- Provided technical advice, guidance, training and support to staff members on the use of ICT systems and applications.
- Ensured that all ICT equipment is maintained in an efficient state for optimal performance for the court officials.
Education
Bachelor of Business Information Technology -
UNIVERSITY OF EASTERN AFRICA - KENYA
08.2011
Diploma: IMIS (Management information system -
NAKURU COMPUTER TRAINING - KENYA
12.2003
Skills
- Lean manufacturing and design
- Business process re-engineering
- Project planning and development
- Advanced problem solving
- Attention to details
- QA Reporting
- Maintenance Planning
- Organizational Management
- Performance Reporting
Certification
- Certificate of Project Management, Sirius Consult, 05/17/19
- Certified ScrumMaster, Scrum Alliance, 04/08/19
Timeline
Caregiver
Edmonton, Canada
01.2019 - Current
Trainer & Quality Assurance Engineer
Twiga Foods Ltd
05.2017 - 08.2019
Assistant Chief Operating Officer
Virtual City Ltd
11.2015 - 04.2017
Account Manager
Virtual City Ltd
01.2014 - 10.2015
Broadband Provisioning Team Lead & Quality Assurance Engineer
Virtual City Ltd
11.2012 - 01.2014
ICT Officer
Milimani Law Courts
09.2011 - 05.2012
Bachelor of Business Information Technology -
UNIVERSITY OF EASTERN AFRICA - KENYA
Diploma: IMIS (Management information system -
NAKURU COMPUTER TRAINING - KENYA
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