JOYCE NGUYEN
Vancouver,Canada
Summary
Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Align Dental Care
01.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Medical Office Assistant - Practicum
510 Doctors _ Dr. Randi Izen & Dr. Alison MacInnes
02.2025 - 02.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Supported administrative tasks such as inventory management, and filing medical documents for streamlined office workflow.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
Accountant
The CFW Group, Vancouver, BC
11.2021 - 08.2024
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Education
Certificate - Medical Office Assistant
Vancouver Community College
Vancouver, BC02-2025
Certificate - Dental Reception
Langara College
Vancouver, BC12-2024
Diploma - Accounting
Langara College
Vancouver, BC08-2021
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
Languages
English
Vietnamese
Timeline
Medical Office Assistant - Practicum
510 Doctors _ Dr. Randi Izen & Dr. Alison MacInnes
02.2025 - 02.2025
Dental Receptionist
Align Dental Care
01.2025 - Current
Accountant
The CFW Group, Vancouver, BC
11.2021 - 08.2024
Certificate - Medical Office Assistant
Vancouver Community College
Certificate - Dental Reception
Langara College
Diploma - Accounting
Langara College
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