Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Joyce Kariuki

Edmonton,AB

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

3
3
years of professional experience

Work History

Administrative Officer

Envia Technology
05.2023 - 07.2023
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

Customer Service Representative

Saffran Autos
01.2020 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Completed any product and service sale agreements and other documentations on behalf of the Company.
  • Entered company's sales data for analysis.
  • Managed and updated customer accounts.
  • Ensured customers are updated on any new products and services.
  • Managed the company's petty cash and any bulk transactions.
  • Performed any other duties upon my capabilities.

Education

BBA - Marketing

Kenya Methodist University
Kenya

Skills

  • Credit and Collections
  • Account Reconciliation
  • Administrative Arrangements
  • Proposal Writing
  • Expense Reporting
  • Office Administration

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Administrative Officer

Envia Technology
05.2023 - 07.2023

Customer Service Representative

Saffran Autos
01.2020 - 04.2022

BBA - Marketing

Kenya Methodist University

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Joyce Kariuki