Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
JOYCE IDEH
Edmonton,AB
Summary
Overview
15
years of professional experience
Work History
AXA Mansard Health Nigeria LimitedNigeria, Lagos
Customer Services/Call Centre Executive
08.2015 - 06.2019
Job overview
- Sped up clients' access to sound medical care by ensuring prompt issuing of authorization codes for both elective and medical emergencies
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved touchable customer satisfaction by carrying out
relevant health counseling, and ensured punctual resolution of complaints via telephone and e-mail. - Enlightened prospects and existing customers in respect to the
company’s offers which yielded a considerable increase in sales. - Fostered corporate image by making follow-up calls to verify
clients’ state of health, during and after hospital admission. - Improved client satisfaction and well-being by liaising with
healthcare providers on the most beneficial medical
procedures and care for clients. - Investigated client reports and worked with the appropriate
units to resolve issues.
Hope Inspired Foundation For Women and YouthsNigeria, Lagos
Volunteer Program Manager
11.2014 - 06.2019
Job overview
- Coordinated programs and workshops on sexual and reproductive health, and HIV/AIDS
- Executed public seminars addressing low self-esteem among youths including those with disabilities.
- Aided the planning and implementation of campaigns that sensitized women and youths on preventive measures, and early detection of breast cancer and cervical cancer.
- Sourced scholarship funds for youths with disabilities to have
access to secondary education. - Taught young people life-building skills.
- Assessed current programs and identified areas for improvement or expansion.
- Constructed volunteer service descriptions for each volunteer assignment.
Archbishop Joseph MacNeil Out of School CareEdmonton
Early Childhood Educator
09.2023 - Current
Job overview
- Develop and implement child-care programs that support and promote the physical, cognitive, emotional, and social development of children
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Read stories to children and taught painting, drawing, and crafts.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Completed day-to-day duties accurately and efficiently.
- Directed and supervised children during field trips and special activities.
- Promoted good behaviors by using positive reinforcement methods.
Thomas Circle of CareREGINA, Saskatchewan
Childcare Worker
11.2021 - 08.2023
Job overview
- Learn the case plan for the primary caregiver(s) and provide children with age-appropriate activities and programs
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Recorded child behavior, food, and medication information for supervisors.
- Maintained a safe environment for children by following health standards.
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Regulated children's schedules to balance rest, learning and play.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Encouraged language development skills by engaging in conversations with the children about their day-to-day experiences.
- Secured indoor and outdoor premises to protect children.
Turtle Park ChildcareREGINA, SK
Early Childhood Education Supervisor
08.2021 - 08.2023
Job overview
- Support early childhood educators in carrying out programs that promote the physical, cognitive, emotional, and social development of children
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained positive working relationship with fellow staff and management.
- Directed and supervised team of 15 employees in daily operations.
- Recognizes, documents, and takes action in case of suspected abuse, illness, or accident, reporting the incident as a serious occurrence to the appropriate authorities and to parents.
- Arrange for sufficient staffing of the Centre to meet requirements in the Child Care and Early Years Act as well as prepare daily staff schedules.
- Ensured compliance with workplace safety regulations by providing safety trainings.
Turtle Park ChildcareRegina, SK
Early Childhood Educator (ECE III)
09.2019 - 08.2021
Job overview
- Develop and implement child-care programs that support and promote the physical, cognitive, health, emotional, and social development of children
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Planned field trips such as visits to local parks, museums, libraries for educational purposes.
- Organized and led activities to promote physical, mental and social development.
- Read stories to children and taught painting, drawing, and crafts.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Directed and supervised children during field trips and special activities.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Built and strengthened positive relationships with students, parents and teaching staff.
National Agency for the Control of AIDS (NACA)Nigeria, Ogun State
Volunteer Peer Education Trainer (PET)
07.2009 - 06.2010
Job overview
- Trained more than 40 Peer Educators on Sexual Reproductive Health, preventive measures for HIV/AIDS, and other STIs.
- Offered one-on-one counseling to young people and conducted
health awareness campaigns and enlightenment seminars. - Promoted good health, healthy lifestyles, and well-being through public health education.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Facilitated group discussions between participants to promote active engagement in learning activities.
Education
The University of Lagos
M.Sc. Health Education
01.2012
University Overview
Delta State University
B.Sc. Health Education
01.2008
University Overview
Skills
- Master's Degree in Health Education
- Bachelor's Degree in Health Education
- First Aid and CPR Certificate certified by Life Savers, Canada
- Certified Food Handler
- Early Childhood Educator, Level III
- Certified HIV/AIDS counseling and testing officer, Association for Family and Reproductive Health ( AFRH)
- Certificate in Nonviolent Crisis Intervention
- Proficient Manager, Nigerian Institute of Management (NIM)
- Graduate Certified Member, Nigerian Institute of Management (NIM)
- Excellent Public Health Educator
- Competent Public Health Promoter
- Excellent written and verbal communication skills
- Competent Health Program Manager
- Great Peer Educator
- Excellent health awareness officer
- Competent health campaign officer on the prevention of STIs
- Excellent Early Childhood Educator
- Great Team Player
- Child development
- Coordinating schedules
References
References
Available on request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Early Childhood Educator
Archbishop Joseph MacNeil Out of School Care
09.2023 - Current
Childcare Worker
Thomas Circle of Care
11.2021 - 08.2023
Early Childhood Education Supervisor
Turtle Park Childcare
08.2021 - 08.2023
Early Childhood Educator (ECE III)
Turtle Park Childcare
09.2019 - 08.2021
Customer Services/Call Centre Executive
AXA Mansard Health Nigeria Limited
08.2015 - 06.2019
Volunteer Program Manager
Hope Inspired Foundation For Women and Youths
11.2014 - 06.2019
Volunteer Peer Education Trainer (PET)
National Agency for the Control of AIDS (NACA)
07.2009 - 06.2010
The University of Lagos
M.Sc. Health Education
Delta State University
B.Sc. Health Education
Similar Profiles
FAITHFUL CHUKWUNEDUM DUKEFAITHFUL CHUKWUNEDUM DUKE
Financial Control Analyst at AXA MANSARD HEALTH LIMITEDFinancial Control Analyst at AXA MANSARD HEALTH LIMITED
Confidence DanielConfidence Daniel
OPERATIONS AND CLIENT SUPPORT SPECIALIST at Axa mansardOPERATIONS AND CLIENT SUPPORT SPECIALIST at Axa mansard
Chinyere AyoguChinyere Ayogu
Assistant Sales Manager at AXA Mansard Insurance PlcAssistant Sales Manager at AXA Mansard Insurance Plc