Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Gallant

Sackville,NS

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

37
37
years of professional experience

Work History

CMA

Shannex
01.2020 - 11.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.

Respite Care Provider

Government
09.2016 - 03.2020
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Assisted residents with basic activities of daily living.
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.

Supervisor

Tim Hortons Allard Group
09.2012 - 08.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Frequently inspected production area to verify proper equipment operation.

Area Technician

IWK Health Centre
02.1987 - 05.2011
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Education

Phlebotomist

NSCC
Halifax, NS
05.2010

Medical Terminology

NSCC
Dartmouth, NS
06.1995

High School Diploma -

Halifax West High School
Halifax, NS
06.1990

Skills

  • Charting Expertise
  • Customer Service
  • Proper Sterilization Techniques
  • Direct Patient Care
  • Vital Sign Monitoring
  • Mobility Support
  • Universal Precautions
  • ADL Support
  • Medication Administration
  • Isolation Precautions
  • Privacy and Confidentiality
  • Resident Support
  • Nursing Assistance
  • Emergency Situations
  • Behavior Monitoring
  • Insulin Injections
  • Blood Sugar Monitoring
  • Empathy and Compassionate Care

Timeline

CMA

Shannex
01.2020 - 11.2023

Respite Care Provider

Government
09.2016 - 03.2020

Supervisor

Tim Hortons Allard Group
09.2012 - 08.2017

Area Technician

IWK Health Centre
02.1987 - 05.2011

Phlebotomist

NSCC

Medical Terminology

NSCC

High School Diploma -

Halifax West High School
Joyce Gallant