Joyce Fernandes
Ajax,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Office Assistant
Richmonhill Retirement Residence
Richmondhill
01.2017 - 01.2020
- Answers and directs the telephone in a professional, courteous manner
- Prepares and receives courier packages
- Prepares reports and performs routine typing using Word, and establishes forms using Excel
- Directs requests for marketing tours to appropriate staff
- Updates all daily, weekly, and monthly residents’ list and distributes accordingly
- Distributes all incoming mail
- Call’s residents to confirm doctor appointments, beauty salon, taxi, podiatrist, guest meals, arrival of medication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Dining Server Attendant
Richmond Hill Retirement Residence
Richmondhill
01.2012 - 01.2017
- Deliver exceptional food service to patients, by recognizing patients by name, knowing their food preferences and intolerances, and communicating beverage lists, promotions, and menu items - including preparation methods, ingredients, and garnishes
- Handle food in adherence to all safety and sanitation policies; maintain kitchen and dining area cleanliness/ organization; and assist dining team with inventory counts and stock level assessments
- Collaborate with team members to enhance overall dining experience for patients; assist with recipes and food production; communicate and monitor therapeutic diet requirements.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Gifts Clerk/Customer Service
Bass Pro Shops
Maple, ON
01.2012 - 01.2015
- Enhance overall shopping experience for customers by maintaining store cleanness and organization, monitoring floor stock levels, and maintaining merchandise pricing, signage and coding
- Assisted customers with questions or special requests, delivered product information and availability, and processed payments accurately
- Opened and closed department; and participated in inventory counts and stock replenishment (use of RF gun).
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Diploma - Highschool
Secondary School
Penetanguishene, ONDiploma - Business
Seneca College
Markham09.2017
Current and valid Food Safety Proton Certificate from Public Smart Serve Certified CPR/First Aid Certified -
Skills
- Committed team player with strong communication and collaboration skills
- Possesses excellent human relation skills to handle diverse interactions with clients, families and guests
- Strong background in customer service delivery, coupled with a keen ability to handle competing priorities and meet deadlines
- Proficiency with
- MS office, including Word, Excel, Outlook
- Extremely reliable with a proven attendance history
- Ease with Computers and Technology
Timeline
Administrative Office Assistant
Richmonhill Retirement Residence
01.2017 - 01.2020
Dining Server Attendant
Richmond Hill Retirement Residence
01.2012 - 01.2017
Gifts Clerk/Customer Service
Bass Pro Shops
01.2012 - 01.2015
Diploma - Highschool
Secondary School
Diploma - Business
Seneca College