Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

JOYCE ALCANTARA

Mission Viejo

Summary

Dedicated and experienced professional with a Bachelor of Science in Public Health, and a strong academic background. Over five years of experience in pharmacy operations, including clinical pharmacy work, and inventory management. Registered Pharmacy Technician with proficiency in prescription management, patient care, and administrative tasks. Seeking a position that leverages my skills, knowledge, and diverse background in pharmacy, caregiving, customer service, and management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician / Patient Services Representative

Kroger Corporation
Blue Ash
10.2023 - 12.2024
  • Entered an average of 100-200 prescriptions per day into the pharmacy operating system with precision and efficiency, ensuring accuracy and timeliness in a high-volume environment.
  • Successfully converted over 100 prescriptions from 30-day supplies to 90-day supplies, ensuring cost-effectiveness for patients.
  • Consistently met or exceeded productivity benchmarks set by the contact center, including call handling time, prescription processing volume, and quality assurance metrics, while maintaining a high standard of customer service and compliance.
  • Utilized multiple pharmacy applications and vendor platforms, including prescription management and patient record systems, to perform accurate and timely data entry, verify insurance information, process medication requests, and ensure seamless workflow coordination across departments.
  • Adhered to state and federal pharmacy laws, including HIPAA, and upheld corporate standards to protect customer information.
  • Performed quality assurance audits to verify the accuracy and adherence of colleagues' work to company protocols and standards.

Clinical Pharmacy Technician

Humana/Centerwell Mail Order Pharmacy
West Chester
01.2022 - 12.2022
  • Ensured accurate data entry and efficient processing of mail-order prescriptions, coordinating with relevant teams to guarantee timely delivery.
  • Professionally managed patient phone communications by addressing inquiries, providing status updates, and maintaining high standards of service and patient satisfaction.
  • Conducted comprehensive research on medication clarifications, policy guidelines, and coverage denials, addressing patient inquiries to ensure clear communication and resolution.
  • Maintained proactive and clear communication with healthcare providers and patients through phone interactions to promptly identify, clarify, and resolve prescription-related issues, facilitating accurate medication dispensing, and enhancing overall patient care quality.
  • Proactively followed up on new prescription requests and transfers, coordinating with patients, healthcare providers, and pharmacy teams to ensure accurate processing and timely fulfillment, thereby enhancing overall service efficiency and patient satisfaction.
  • Collaborated with pharmacists and clinical teams to support the development and implementation of patient-focused clinical programs and outreach initiatives, including medication adherence campaigns, refill reminders, and wellness education efforts, to enhance patient outcomes and satisfaction.
  • Demonstrated proficiency in prescription processing software, such as EPOST, effectively managing patient records to ensure accurate data entry, regulatory compliance, and streamlined pharmacy operations, contributing to enhanced efficiency and patient safety.
  • Complied with all state and federal regulations related to prescription processing and patient confidentiality.

Inventory Specialist / Pharmacy Technician

CVS Pharmacy
Maineville
04.2018 - 12.2021
  • Assisted pharmacists in the accurate processing and dispensing of prescription orders, consistently ensuring compliance with regulatory requirements, and maintaining high standards of patient safety and quality assurance.
  • Maintained clear and timely communication with healthcare providers, patients, and insurance companies via phone to efficiently resolve prescription, medication, and insurance-related issues, ensuring prompt and accurate service delivery.
  • Effectively managed various pharmacy workstations, such as production, pick-up, drive-thru, and drop-off, to optimize workflow efficiency and ensure accurate prescription fulfillment, while upholding exceptional customer service, and compliance with safety and regulatory standards.
  • Executed comprehensive inventory management by handling daily drug orders, accurately organizing and storing deliveries, processing weekly drug returns, and preparing detailed monthly inventory reports. Ensured optimal stock levels, maintained regulatory compliance, and supported seamless pharmacy operations through meticulous tracking and documentation.
  • Ensured patient safety, confidentiality, and data security in strict adherence to federal and state regulations, as well as CVS policies and procedures.
  • Actively contributed to a high-performing team by embracing feedback and continuous improvement initiatives, while creating and managing the weekly work schedule to ensure efficient resource allocation and full shift coverage.

Education

Bachelor of Science - Public Health

George Mason University
Fairfax, VA

Skills

  • Adherence to HIPAA
  • Attention to detail
  • Communication and interpersonal skills
  • Conflict resolution
  • Customer service and engagement
  • Data entry and adjudication
  • Ethical conduct
  • Inventory control and management
  • Mathematical and reasoning skills
  • Medical terminology
  • Medication management
  • Organization and merchandising
  • Patient communication
  • Phone communication and etiquette
  • Prescription processing
  • Problem solving
  • Regulatory compliance
  • Reliable and trustworthy
  • Sales analysis and management
  • Software proficiency (EPOST, EPRN, Microsoft Office programs)
  • Team collaboration
  • Time management
  • Quality assurance

Certification

Registered Pharmacy Technician, Ohio Board of Pharmacy

Languages

English
Professional
Tagalog
Limited

References

References available upon request.

Timeline

Pharmacy Technician / Patient Services Representative

Kroger Corporation
10.2023 - 12.2024

Clinical Pharmacy Technician

Humana/Centerwell Mail Order Pharmacy
01.2022 - 12.2022

Inventory Specialist / Pharmacy Technician

CVS Pharmacy
04.2018 - 12.2021

Bachelor of Science - Public Health

George Mason University

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JOYCE ALCANTARA