Summary
Overview
Work History
Education
Skills
Professional Development
Projects
References
Timeline
Generic

Joyal Saji

Regina,ON

Summary

Efficient and effective sales and store manager professional with experience in driving sales growth, exceeding targets, and increasing customer satisfaction. Proven track record of creating leads through cold calling, pre-screening for qualification and overcoming objections to achieve optimal prospect engagement. Personable, creative and expert communicator talented at building positive rapport and long-term relationships.


Overview

6
6
years of professional experience

Work History

Store Manager

Lazeez Shawarma
01.2022 - Current
  • Maintained supply inventory and reduced produce costs by 12 percent
  • Managed customer complaints and questions
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintains store staff by recruiting, selecting, orienting, and overseeing staff training
  • Completes store operational requirements by scheduling and assigning employees; following up on work results
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Setting up a weekly schedule for the team.

Project Team Leader - Manufacturing Quality Assurance

Stratosphere Quality
01.2021 - 01.2022
  • Monitored production department's conformance with quality assurance standards and procedures
  • Supervised all production lines, storage, and shipment of products
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
  • Ensuring workflows, processes, and products comply with safety regulations and conduct training
  • Managed Correction Action Report (CAR), Non-Conformance Report (NCR), and Field Surveillance Report
  • Provide support onsite to customers/suppliers as needed
  • Makes decisions about the disposition of non-conforming material and follows proper containment, follow-up, and procedure.

Night Supervisor - House Keeping

Compass Group Canada
09.2019 - 01.2021
  • Supervised team members in following sanitization procedures aimed at coronavirus.
  • Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
  • Improved employee performance by conducting regular evaluations and providing constructive feedback.
  • Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
  • Managed inventory control, ensuring adequate supplies were available for nightly operations.

Sales Associate Specialist

Malabar Developers
06.2018 - 08.2019
  • Enhanced customer experiences by providing market insights to 200 prospective buyers, leading to the successful sale of 75 apartment units
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
  • Developed successful social media marketing strategies to generate new leads and expand brand visibility.
  • Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
  • Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.

Education

Post Graduate Diploma - Strategic Marketing Communication

Conestoga College
Waterloo, ON
05.2021

MBA -

Bhavan’s Royal Institute of Management
Thiruvankulam, Kerala
05.2018

Bachelor of Commerce – Finance And Taxation -

St. Thomas Arts And Science College
Puthencruz
04.2016

Skills

  • Employee Training
  • Research and reports generation
  • Qualifying and prospecting leads
  • Quality lead generation

Professional Development

  • MS Office (2011)
  • Adobe Software
  • SAP
  • Tally
  • CRM
  • WordPress
  • Google Suit
  • Google ads (2021)

Projects

Internship at AVA Cholayil Health Care Pvt Ltd. Internship at Ernst and Young. Completed Organizational Study in Deloitte A Study on Effectiveness of social media on fashion trends Completed Independent Go to Market Plan for Accessibrand

References

Al Amaan

Timeline

Store Manager

Lazeez Shawarma
01.2022 - Current

Project Team Leader - Manufacturing Quality Assurance

Stratosphere Quality
01.2021 - 01.2022

Night Supervisor - House Keeping

Compass Group Canada
09.2019 - 01.2021

Sales Associate Specialist

Malabar Developers
06.2018 - 08.2019

Post Graduate Diploma - Strategic Marketing Communication

Conestoga College

MBA -

Bhavan’s Royal Institute of Management

Bachelor of Commerce – Finance And Taxation -

St. Thomas Arts And Science College

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Joyal Saji