Joyal Patel
Windsor,ON
Summary
Accomplished Customer Service Manager with a proven track record at Walmart, enhancing customer satisfaction and loyalty through effective problem-solving and team leadership. Expert in cash handling and Microsoft Office, I significantly reduced customer complaints and increased team productivity by fostering collaboration and continuous service improvement.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Walmart
Windsor
07.2023 - 04.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Cashier
Walmart
Windsor, ON
01.2023 - 06.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Circle K Gas Station
Windsor, ON
10.2021 - 12.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
PGD in Data Analytics For Business - Computer
St Clair College
Windsor, ON04.2023
Bachelor's in Computer Engineering - Computer
Gujarat Technological University
Gujarat04.2020
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Cash Handling
- Team Building and Leadership
Timeline
Customer Service Manager
Walmart
07.2023 - 04.2024
Cashier
Walmart
01.2023 - 06.2023
Cashier
Circle K Gas Station
10.2021 - 12.2022
PGD in Data Analytics For Business - Computer
St Clair College
Bachelor's in Computer Engineering - Computer
Gujarat Technological University