Joya Johnson
Jackson,MS
Summary
Energetic professional enthusiastic about promoting learning with hands-on activities, class lesson plans and individualized support. Polished in monitoring students while enforcing classroom and school rules. Respectful and friendly collaborator commended for encouraging understanding and acceptance of differences.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
Kelly Education
Jackson
10.2024 - Current
Warehouse Worker
Amazon
Jackson, MS
10.2024 - Current
- Assembled orders according to customer requests.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Followed established guidelines for picking orders accurately.
Customer Service Representative
Medical Transportation Management
Jackson, Ms
12.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Medical Claims Specialist
BroadPath Healthcare Solutions
Jackson
06.2022 - 01.2023
- Answer calls from providers for states MI & WI
- Handle calls such as claim status, appeal status, eligibility & etc cc..
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
iOS Technical Support
Teleperformance
Jackson
02.2022 - 12.2022
- Chat and Phone Position
- Remote
- Assists customers with apple products such as iPhones, iPads, apple watches, and headphones
- Performed system updates and upgrades as needed to ensure optimal performance of the operating system on all supported iOS devices.
- Resolved customer inquiries regarding usage of Apple ID accounts, iCloud services and App Store purchases.
- Analyzed code and corrected errors to optimize output.
Customer Service Representative
VXI Global Solutions
Jackson
09.2021 - 02.2022
- Remote Job
- Taking 80 to 100 calls a day working for the company Modivcare
- Provided assistance to clients
- Answered phone and assisted customers and clients with changes
- Scheduled reservations for customers
- Implemented innovative methods for streamlining the customer service process.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Personal Shopper
Walmart
Jackson
07.2020 - 07.2021
- Shop for customers that order groceries online
- Replenished and arranged items to maintain appearance.
- Operated register, handled cash and processed credit card transactions.
- Greeted customers and answered product or service questions.
Customer Service Representative
Conduent
Madison
02.2019 - 02.2020
- Working on site at call center
- United Health Care
- Answered phone and assisted customers with changes
- Explained products and benefits
- Maintained up-to-date knowledge of customer accounts
Daycare Teacher / Sales Representative
QUEST FITNESS
Jackson
06.2017 - 12.2017
- Watch kids ages from 2 to 7
- Facilitated group activities that encouraged cooperation and positive interactions among children.
Panera Bread cashier
Panera Bread
Ridgeland
06.2016 - 08.2017
Education
Associates - Elementary education
Hinds Community College
Raymond, MSHigh school or equivalent -
Murrah High school
Jackson, MSSkills
- Activity management
- Group and individual instruction
- Behavior modeling
- Safety awareness
- Activity planning
- Verbal and written communication
- Elementary education
Personal Information
Education
true
Additional Information
hard working 1
Workauthorization
Authorized to work in the US for any employer
Skills
Timeline
Substitute Teacher
Kelly Education
10.2024 - Current
Warehouse Worker
Amazon
10.2024 - Current
Customer Service Representative
Medical Transportation Management
12.2022 - 09.2024
Medical Claims Specialist
BroadPath Healthcare Solutions
06.2022 - 01.2023
iOS Technical Support
Teleperformance
02.2022 - 12.2022
Customer Service Representative
VXI Global Solutions
09.2021 - 02.2022
Personal Shopper
Walmart
07.2020 - 07.2021
Customer Service Representative
Conduent
02.2019 - 02.2020
Daycare Teacher / Sales Representative
QUEST FITNESS
06.2017 - 12.2017
Panera Bread cashier
Panera Bread
06.2016 - 08.2017
Associates - Elementary education
Hinds Community College
High school or equivalent -
Murrah High school