Joy Zhao
Langley,BC
Summary
Experienced and customer-focused restaurant professional with 2 years of hands-on experience as both a server and host. Skilled at creating a welcoming atmosphere, managing busy dining shifts, and delivering exceptional service under pressure. Strong team player with excellent communication and multitasking abilities, committed to providing guests with a smooth and enjoyable dining experience.
Overview
4
4
years of professional experience
Work History
Team Leader
Bigway Hot pot
New Westminster, British Columbia
06.2024 - 06.2025
- Supervised daily operations to ensure smooth service delivery.
- Trained and mentored staff on customer service standards.
- Managed inventory levels and coordinated supply orders efficiently.
Bubble Tea Barista
Gong cha
Regina, Saskatchewan
01.2023 - 06.2024
- Prepared a variety of bubble tea beverages following established recipes.
- Operated cash register and processed customer transactions accurately.
- Maintained cleanliness and organization of the work area throughout shifts.
Server
Tipsy Samurai Bar + Charcoal Grill
Regina, Saskatchewan
01.2021 - 01.2023
- Provided excellent customer service in a fast-paced bar and grill environment.
- Took food and drink orders accurately and efficiently from guests.
- Assisted in maintaining cleanliness and organization of dining areas.
Education
Bachelor of Arts -
Kwantlen Polytechnic University
Skills
- Food preparation
- Time management
- Conflict resolution
- Sales techniques
- Menu knowledge
- Work area organization
- Customer service
Timeline
Team Leader
Bigway Hot pot
06.2024 - 06.2025
Bubble Tea Barista
Gong cha
01.2023 - 06.2024
Server
Tipsy Samurai Bar + Charcoal Grill
01.2021 - 01.2023
Bachelor of Arts -
Kwantlen Polytechnic University