Joy Wirta
Sault Ste. Marie,ON
Summary
Dynamic leader with a proven track record in digital transformation and succession planning. Expertise in data analysis and project coordination drives organizational efficiency and enhances stakeholder collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader MG02
CANADA REVENUE AGENCY
04.2022 - 07.2024
- Coordinate and support succession planning, exit strategy
- Provide direction and support to new MG replacement before exit
- Reporting and dashboard development for statistical analysis for senior management
- Staffing work disposal, succession planning for staff, potential organizational opportunities
- Develop key elements for paper environment workloads to electronic
Program Officer Head Quarters (Ottawa HQ)
CANADA REVENUE AGENCY
02.2021 - 04.2022
- Liaison Tax Centre in Sudbury and Winnipeg and Head Quarters to establish digitalization and electronic options for stakeholders and taxpayers
- Product development, finding efficiencies to best suit/fit hybrid working environment to support staff working from home and meet client expectations
- Troubleshoot, evaluate and collect data for best practices, coordinating and collecting data to support options and transitions
- “Out of the box” thinking, collaboration with stakeholders in multiple program areas and agencies/organizations
- High-Level Business Requirements and Business Proposal development
Team Leader (Acting)
CANADA REVENUE AGENCY
10.2018 - 02.2021
- Coordinate and structure Teleworking Control function for Business Returns, launch and introduce teleworking control to Business Numbering Services, T1 Specialty Services, T2 Specialty Services and Keying for Business Returns Division
- Lead a team of 4 and work to develop new tools and implementation of telework control
- Troubleshoot, evaluate and collect data for best practices.
Education
Associate of Applied Science - Business Law
Ontario Business College
Greater Sudbury, ON04-1987
Skills
- Succession planning
- Statistical analysis
- Digital transformation strategies
- Workflow optimization
- Product development
- Process improvement
Personal Development
- Valley East Progressive Executive, 2006 - 2008
- Parks and Recreation, 1997 - 1999
- Volunteer Sudbury & District Health Unit, Active
- Volunteer Canadian Cancer Society, Active
- TV Co-Host Ageing In Action
- Eastlink T.V.
- 2019-2022
- Chair of Board
- Home Hospice North est. 2020
- Active
- Founder, Dragonfly Advisory Services, 2016 - 2024
- Capreol Minor Hockey Executive, 2001 - 2009
- CEO E.X.I.T. Life Ready (APP), 2024-Present
Professional Development
- First Aid & CPR, 2016, expired
- Health and Wellness Training, 2008
- Train the Trainer Validated, 2012
- Laurentian University – End-of-life doula Module, Active
Certification
- Health and Wellness Training
- Train the Trainer Validated
- Laurentian University Module: Create End of Life Doula
Timeline
Team Leader MG02
CANADA REVENUE AGENCY
04.2022 - 07.2024
Program Officer Head Quarters (Ottawa HQ)
CANADA REVENUE AGENCY
02.2021 - 04.2022
Team Leader (Acting)
CANADA REVENUE AGENCY
10.2018 - 02.2021
Associate of Applied Science - Business Law
Ontario Business College
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