Joy Wico
Calgary,Canada
Summary
Established Operations Manager and skilled leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operations Manager
Fresh Direct Produce Ltd
01.2018 - Current
- Project lead on warehouse expansion of current warehouse and Edmonton facility
- Worked with department leaders in improving process efficiencies by evaluating current plant layout, flow, and operation schedules
- Conducted trainings for new and existing employees regarding OHS, food safety policies, and technical procedures
- Achieved Global Food Safety Initiative, Organic and CFIA compliance with consistent excellent ratings through document control and adapting industry’s best practices
- Managed company logistics
- Trained from order entry to invoicing using online systems and accounting software (WINPOS)
- Created comprehensive training tools for management and operations departments (80+ multi-cultural staff, 2 facilities)
- Developed, revised, and implemented Standard Operating Procedures
- Managed, reviewed, and renewed contracts with outsourced services
- Handled and resolved conflicts among staff
- Planned and managed staff schedule, and input payroll hours to accounting software (ADP)
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly
- Devised processes to boost long-term business success and increase profit levels
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs
- Analyzed and reported on key performance metrics to senior management
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Implemented quality control systems that boosted overall product consistency and reliability
Senior QA and Supply Chain Specialist
Fresh Direct Produce Ltd
01.2017 - 01.2018
Manager, Quality Assurance and Operations
Bassano Growers Ltd.
01.2010 - 01.2017
Assistant Manager, Quality Assurance and Operations
Bassano Growers Ltd.
01.2009 - 01.2010
Quality Assurance Technologist/ Food Safety Administrative Assistant
Bassano Growers Ltd.
01.2008 - 01.2009
Quality Assurance Analyst
Nestle Philippines Inc.
01.2006 - 01.2007
Chemist
Philippine National Police – Crime Laboratory
01.2006 - 04.2006
Analyst
North Creek Analytical Laboratories Inc.
01.2005 - 01.2006
Education
Bachelor of Science - Chemistry
University of The Philippines
Manila, Philippines03.2005
Skills
- Staff training/development
- Interpersonal Communication
- Negotiation
- Organizational Structuring
- Workflow Optimization
- Analytical Skills
- Inventory Tracking and Management
- KPI Tracking
- Multidisciplinary Collaboration
- Quality Assurance Controls
- Business Leadership
- Operational Efficiency
Professional Organization
University of the Philippines Chemical Society, Alumni
References
Available upon request
Timeline
Operations Manager
Fresh Direct Produce Ltd
01.2018 - Current
Senior QA and Supply Chain Specialist
Fresh Direct Produce Ltd
01.2017 - 01.2018
Manager, Quality Assurance and Operations
Bassano Growers Ltd.
01.2010 - 01.2017
Assistant Manager, Quality Assurance and Operations
Bassano Growers Ltd.
01.2009 - 01.2010
Quality Assurance Technologist/ Food Safety Administrative Assistant
Bassano Growers Ltd.
01.2008 - 01.2009
Quality Assurance Analyst
Nestle Philippines Inc.
01.2006 - 01.2007
Chemist
Philippine National Police – Crime Laboratory
01.2006 - 04.2006
Analyst
North Creek Analytical Laboratories Inc.
01.2005 - 01.2006
Bachelor of Science - Chemistry
University of The Philippines
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