JOY VAZQUEZ
Upland
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
San Gabriel Transit Inc.
El Monte
10.2017 - Current
- Trained new representatives on company policies and operational procedures, improving onboarding effectiveness.
- Managed complex scheduling issues, ensuring timely transit services for customers.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Lead Sandwich Maker
SUBWAY Restaurants
Glendora
08.2017 - 10.2017
- Supervised sandwich preparation to ensure quality and consistency across all menu items.
- Trained and mentored new staff on sandwich-making techniques and food safety standards.
- Ensured compliance with health regulations, maintaining cleanliness in food preparation areas.
- Collaborated with team members to ensure consistency in sandwich preparation and presentation.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Crew Member
Dickeys BBQ Pit
Chino Hills
05.2017 - 08.2017
- Assisted in training new crew members on operational procedures and best practices for efficiency.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Prepared products following restaurant, health, and safety standards and procedures.
Stocker
99 Cent Only Store
Upland
06.2016 - 01.2017
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted in training new staff on stocking procedures and safety protocols.
- Monitored expiration dates, removing outdated products to maintain quality standards.
- Assisted in training new cashiers on POS system operations and customer interaction protocols.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Stocker
Walmart
Upland
07.2013 - 09.2013
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
Education
High School Diploma -
SIERRA HIGH SCHOOL
GlendoraSkills
- Customer service
- Complex problem solving
- Scheduling management
- Employee training
- Time management
- Work organization
- Attention to detail
- Active listening
- Stress management
- Typing proficiency
- Complaint resolution
- Calm demeanor
- Decision-making
- Call center experience
- Punctuality and reliability
- Data entry
- Multitasking and organization
- Call center operations
Timeline
CUSTOMER SERVICE REPRESENTATIVE
San Gabriel Transit Inc.
10.2017 - Current
Lead Sandwich Maker
SUBWAY Restaurants
08.2017 - 10.2017
Crew Member
Dickeys BBQ Pit
05.2017 - 08.2017
Stocker
99 Cent Only Store
06.2016 - 01.2017
Stocker
Walmart
07.2013 - 09.2013
High School Diploma -
SIERRA HIGH SCHOOL