JOY UMUKORO
Regina,SK
Summary
Dynamic professional with a proven track record at the University of Benin, adept in confidentiality handling and fostering customer relations. Excelled in streamlining operations, enhancing internal communications, and leading teams to surpass objectives. Skilled in Microsoft Office and project coordination, consistently achieving significant improvements in efficiency and productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
EHN CANADA
04.2024 - Current
- I encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- I Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or self-harm.
- I participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- I reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- I provided complex crisis intervention and stabilization to patients in psychological distress.
- I recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- I maintained confidentiality while documenting patient information according to regulations and facility policies.
- I promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- I provided clients with recommendations to community resources.
- I maintained client records to document assessment, treatment plans and progress.
Women Shelter Counsellor
YWCA
03.2024 - 09.2024
- I assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- I maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- I developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- I established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- I coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- I developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
Intensive Case Worker
New Yotina Friendship Centre
02.2023 - 01.2024
- I evaluated the efficacy of treatment plans through regular monitoring and assessment, adjusting interventions as needed to optimize results.
- I advocated on behalf of clients during meetings with service providers, securing necessary resources for optimal care.
- I provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
Server Assistant
Habour Landing Village/ Roots Kitchen & Bar
03.2023 - 12.2023
- I assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- I provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- I maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- I bussed tables between courses and load and unloaded trays to expedite tasks.
- I communicated customer needs clearly to kitchen staff for fast, accurate orders.
- I assisted with dining room set up prior to and after service period.
Office Administrative Assistant
University of Benin
01.2022 - 10.2022
- I maintained a clean and welcoming office environment, fostering positive impressions among staffs and visitors alike.
- I responded to inquiries from callers seeking information.
- I answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- I safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- I facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- I completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assistant Secretary
National Youth Council of Nigeria
11.2020 - 11.2021
- I provided clerical support to company employees by copying, faxing, and filing documents.
- I played key role in preparation for audits, gathering necessary documentation and facilitating smooth review process.
- I assisted in drafting and editing of official documents, contributing to clear communication of organizational policies.
- I contributed to development of internal newsletters, keeping staff informed and engaged with organizational news and updates.
Salesperson
MM2 Supermarket
10.2015 - 01.2017
- I engaged customers in social conversations to create pleasant and easy shopping experience.
- I worked to build relationships with customers and built potential for additional sales.
- I developed relationships with clients for increased loyalty and repeat business.
- I collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- I helped Boost sales by consistently engaging with customers and addressing their needs effectively.
- I deposited sales money weekly with the bank also recorded accurate and efficient records in database.
Education
Certificate - Health Studies & Kinesiology
University of Regina
Regina12-2024
Bachelor of Science - Biology & Biotechnology
University of Benin
Nigeria06-2021
Skills
- Confidentiality handling
- Multitasking and organization
- Microsoft office
- Operations management
- Leadership and supervision
- Team support
- Project coordination
- Social media oversight
- Computer proficiency
- Customer relations
- Records management systems
- Internal communications
Accomplishments
Nigerian Redcross Volunteer with several positions
1. Information Officer (2017)
2. Financial Secretary(2018)
3. Committee Chairman (Final Year Graduate 2021)
4. Treasurer (2022)
University of Benin (Student Representative)
1. Mayoress of Female Hostel( 2019 - 2020)
2. Head of Hostel Matters ( Student Union Government 2021)
Certification
● WHMIS 2015
● Medication Assistant Certification
● Standard First Aid First Aid/AED
● Food Safety Certification
● Leadership certification
● Personal Care Worker Certification
● TLR
● De-escalation certification
● Naloxone Training
●Non- violent Crisis Intervention
Timeline
Mental Health Support Worker
EHN CANADA
04.2024 - Current
Women Shelter Counsellor
YWCA
03.2024 - 09.2024
Server Assistant
Habour Landing Village/ Roots Kitchen & Bar
03.2023 - 12.2023
Intensive Case Worker
New Yotina Friendship Centre
02.2023 - 01.2024
Office Administrative Assistant
University of Benin
01.2022 - 10.2022
Assistant Secretary
National Youth Council of Nigeria
11.2020 - 11.2021
Salesperson
MM2 Supermarket
10.2015 - 01.2017
● WHMIS 2015
● Medication Assistant Certification
● Standard First Aid First Aid/AED
● Food Safety Certification
● Leadership certification
● Personal Care Worker Certification
● TLR
● De-escalation certification
● Naloxone Training
●Non- violent Crisis Intervention
Certificate - Health Studies & Kinesiology
University of Regina
Bachelor of Science - Biology & Biotechnology
University of Benin
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