Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
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Joy Sneha Priya Ciruguri George

Windsor,Canada

Summary

Results-driven professional with extensive experience at Amazon as a Transaction Risk Investigator, adept at problem-solving and data analysis. Proven ability in inventory management and customer service, fostering strong relationships while ensuring operational efficiency. Skilled in Excel for reporting and committed to enhancing customer satisfaction through effective communication and collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Part-Time Inventory & Warehouse Associate

Brandt
Windsor, ON
01.2025 - 05.2025
  • Accurately documented all shipping, receiving, and inventory transactions into company systems.
  • Operated warehousing equipment and utilized systems like Excel for stock management and reporting.
  • Provided customer service support over phone and in person, ensuring prompt resolutions and building strong relationships

Waitress/Cashier

Deccan Flavours
Windsor, ON
09.2024 - 01.2025
  • Company Overview: Nawab's Cuisine
  • Greet customers, take orders, and provide excellent service
  • Process payments, handle transactions, and manage takeout orders
  • Maintain cleanliness of tables, dining area, and cashier station.

Transaction Risk Investigator

Amazon
Hyderabad
08.2023 - 08.2024
  • Investigate suspicious activities and behaviors that could pose a risk to Amazon or customers in global markets
  • Taking full ownership of seller's functional issues, offering high quality solutions for proactive improvements
  • Use a wide range of internet and in-house tools to research transactions and gather data to make accurate

Quality Analyst

Intouch CX
Hyderabad
08.2021 - 09.2023
  • Optimized quality control and customer satisfaction by performing audits and deep dive analysis in enhancing customer satisfaction
  • Complied with different requirements of the client during internal and external calibrations
  • Adequate knowledge in performing audits for various channels like calls, chats, email, back office and social media.

Customer Service Representative

Synchrony Financial
Hyderabad
08.2019 - 08.2020
  • Identify and assess customer needs, research to determine appropriate resolutions as per policies
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Take the extra mile to engage customers and keep records of customer interactions, process customer accounts and file documents

Education

PG Diploma - International Business, Management & Logistics

St. Clair College Of Applied Arts And Technology
Windsor, ON

Skills

  • Team collaboration
  • Inventory management and stock reconciliation
  • Data entry and reporting using Excel and warehouse systems
  • Customer service and effective communication
  • Problem solving and issue resolution
  • Warehouse operations and physical handling (up to 50 lbs)

Certification

  • WHMIS Certification – Aixsafety.com
  • MOL Worker Health and Safety Awareness – Ministry of Labour, Ontario
  • CPR C & AED, PerriMed First Aid & CPR, 0024 4570 0011 9107
  • Zendesk Customer Service Professional Certificate
  • Customer Service: Problem-Solving and Troubleshooting
  • Customer Service Foundations Building Rapport with Customers, 2022, Mayra Golden

Availability

Available to work full-time, 7 days a week, including weekends and holidays.

Timeline

Part-Time Inventory & Warehouse Associate

Brandt
01.2025 - 05.2025

Waitress/Cashier

Deccan Flavours
09.2024 - 01.2025

Transaction Risk Investigator

Amazon
08.2023 - 08.2024

Quality Analyst

Intouch CX
08.2021 - 09.2023

Customer Service Representative

Synchrony Financial
08.2019 - 08.2020

PG Diploma - International Business, Management & Logistics

St. Clair College Of Applied Arts And Technology

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Joy Sneha Priya Ciruguri George