Summary
Overview
Work History
Education
Skills
Timeline
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Joy Simmons

Nepean,ON

Summary

Accomplished Co-Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

20
20
years of professional experience

Work History

Store Co-Manager

Wal-Mart Store
07.2020 - Current
  • Work with store manager and or run the store on my own
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant Store Manager

Wal-Mart Store
03.2014 - 07.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Administrative Manager

Wal-Mart Store
11.2011 - 03.2014
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Met department budgets by monitoring and reporting on office expenses.
  • Delivered performance reviews, recommending additional training or advancements.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

Department Manager

Wal-Mart Store
02.2005 - 11.2011
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Part-Time Associate

Wal-Mart Store
09.2003 - 02.2005
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.

Education

Diploma - Law Studies

Mactech
Ottawa, ON
06.2009

High School Diploma -

St. Pius X High School
Ottawa, ON
06.1995

Skills

  • Inventory Tracking and Management
  • Mentoring
  • Leadership
  • Employee Motivation
  • Ethical Standards
  • Overseeing Teams
  • Inventory Management
  • Coaching and Mentoring
  • Customer Service
  • Staff Management

Timeline

Store Co-Manager

Wal-Mart Store
07.2020 - Current

Assistant Store Manager

Wal-Mart Store
03.2014 - 07.2020

Administrative Manager

Wal-Mart Store
11.2011 - 03.2014

Department Manager

Wal-Mart Store
02.2005 - 11.2011

Part-Time Associate

Wal-Mart Store
09.2003 - 02.2005

Diploma - Law Studies

Mactech

High School Diploma -

St. Pius X High School

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Joy Simmons