SAYEM AHMED
East York, Toronto,Ontario
Summary
A capable and inspired graduated honours from George Brown College who studied Hospitality and Culinary Management with motivating, hardworking, analyzing, creative mind and communicating skills. I am eagerly seeking a position at your restaurant where I can apply my skills and knowledge to provide excellent customer service and bring success to the business & build up my career also rise the growth of the business by being creative, punctual, honest, and professional with customer satisfaction, and ensure the success and uplifting the revenue objectives. Hardworking Restaurant Manager with few years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Oliver and Bonacini Hospitality
Toronto, ON
07.2022 - Current
- Communicate the vision to all team members and leads by example. Reinforce the O&B values daily and inspires the team with exciting vision for the future.
- Regularly monitor and achieve the O&B points of technical service and points of details.
- Build and maintain relationships with guests, team members and senior management alike.
- Show leadership in creating a culture that revolves around the experience and enjoyment of food and wine.
- Demonstrate high personal integrity, business ethics and takes every opportunity to promote the venue.
- Use conflict resolution and problem solving skills.
- Assist with the tracking of sales, invoicing, and managing inventory.
- Ensure accuracy and timeliness of payroll records.
- Strive for maximum efficiency and continual improvement of staff productivity.
- Work with Marketing to design and implement a strategy to attract new business.
- Build relationships with vendors and suppliers
- Additional duties as assigned or required (POS Experience).
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed accounts payable, accounts receivable and payroll.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Created detailed reports on weekly and monthly revenues and expenses.
- Performed opening and closing procedures each day.
- Managed daily operations and processes for reservations, budgeting and forecasting.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Restaurant Operation Manager (Part Time)
Paupers Pub
Toronto, ON
08.2022 - 05.2023
- Managed to critical budget implementations, employee reviews, training and scheduling for projects.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output. Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets. Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
Managed and mentored staff to carry out operational directives with high productivity and accuracy. - Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures. Met business targets with streamlined operations strategies.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets. Strategized long-term business needs while generating guest relations feedback for process improvements.
- Enhanced team engagement and performance with daily updates and informational meetings.
Helped team develop specialized projects, events and promotions. - Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring. Oversaw payroll preparation and administration for staff.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Developed and implemented promotions and publicity programs to achieve remarkable business increases. Managed store cash intake with high accuracy and prepared daily bank deposits.
Line Cook
Amal Toronto (Ink Entertainment)
Toronto , ON
02.2022 - 06.2022
- Planned and managed menus for weekly offerings and special events. Make sure all the recipe has prepared by customer expectations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Oversaw food preparation, production, and presentation according to quality standards. Developed and standardized new recipes to diversify kitchen offerings.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high volume kitchen settings.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques. Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures. Collaborated with server trainees to promptly resolve potential customer concerns.
- Making lots of different recipes upon on customer order. Bake different type of Pita, Manouche bi zaatar, Manouche bi Lahme, Manouche bi Jebne from oven.
- Make Manouche dough and Pita Dough by following the recipes. Prep for the making recipes where all the recipes follow by the instruction.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
Baker (Co-op)
Ozery Bakery
Woodbridge, ON
01.2021 - 06.2021
- Baking lots of different products like Snacking Rounds, Morning Rounds, Starbucks, PC Hot Dog, PC Blue Menu and so on.
- Effectively solving any inventory problems and giving satisfactorily solutions. Bake the product by following the recipe in right place within the given time.
- Recommended and executed improvements for production and product quality. Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service. Reviewed completed work to verify consistency, quality, and conformance. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Utilized measuring instruments, commercial-grade mixers, and ovens to bake cakes and pastries. Designed appealing product displays to maintain unique presentation.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands. Oversaw baking and cooking training to assist new staff members in professional development.
- Maintained temperature, sweep and sanitation logs to document proper conditions. Verified quality of raw materials against bakery standards and recipe specifications.
- Coordinated supplies, placed orders and managed stock on hand for bakery. Fostered positive employee relationships through communication, training, and development coaching.
- Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current. Documented production levels and materials used to keep management informed.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Sales Executive (Co-op)
Up Dream Studying Consulting
Toronto , ON
07.2019 - 12.2019
- Maintaining relationships with team and exceeding, team leader's expectations.
- Keeping the standard of company and their policies and completing the order within the given time, Managing the fast-working environment by putting extra efforts and helping the new employees.
- Working in fast-paced environment and inspiring other co-workers. Explained features, advantages and benefits of products and services in clear, concise language.
- Addressed customer concerns and promptly resolved issues to boost client satisfaction. Followed up face-to-face guest interaction with email, phone, or mail correspondence.
- Contacted customers to notify of upcoming promotions and cultivate business relationships
Education
Hospitality And Culinary Management
George Brown College
Toronto, ON04.2021
Skills
Years of experience in great communication,
time management, teamwork, leading staff and
maintaining company's expectations at Oliver and Bonacini Hospitality, Paupers Pub, Amal Toronto & Ozery Bakery
- Well organized; managed all the responsibilities
including taking food orders via phone, ordering
food stuff, attending customers Managing
problems, customer satisfaction, leadership
equality and working under the company's policies, practiced while working as a restaurant manager at Oliver and Bonacini Hospitality, Paupers Pub and Line Cook at Amal Toronto as well as a co-op student - Certified in Microsoft Office programs including
Word, Excel, and PowerPoint; capable in fast
English Typing; able to work in the Windows
system
- Dynamic, hard-working, resilient and maintain
customer's satisfaction which was demonstrated in my previous and current job - Proficient in Sylheti Bengali, Bengali (writing,reading and speaking) and fluent in English (writing,Reading and speaking)
Affiliations
- Have been on the Dean list consecutively three semesters in a raw at George Brown College. Finished the program with honours list at George Brown College. Employees of the month consecutively in different employees.
Certification
- BASICS.fst 4th Edition– Food Safety Certification April 2020- April 2025
- Emergency First Aid & CPR Level C with AED Awareness February 2020- February 2023
- Smart Serve
- Workplace Hazardous Materials Information System
Timeline
Restaurant Operation Manager (Part Time)
Paupers Pub
08.2022 - 05.2023
Assistant Restaurant Manager
Oliver and Bonacini Hospitality
07.2022 - Current
Line Cook
Amal Toronto (Ink Entertainment)
02.2022 - 06.2022
Baker (Co-op)
Ozery Bakery
01.2021 - 06.2021
Sales Executive (Co-op)
Up Dream Studying Consulting
07.2019 - 12.2019
Hospitality And Culinary Management
George Brown College
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