JOY SAMUEL
Kitchener,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arrex Consulting Limited (UK)
08.2022 - 03.2024
- Listen to customers’ concerns, issues and questions
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Prepare customer reports by gathering data collected during customer interactions
- Refer issues and questions to managers if necessary.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Muchi BDC Limited
10.2019 - 06.2022
- .
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
Education
BBA - Business Administration
Tansian University
Nigeria09.2020
Advance Diploma, Mass Communication (Merit) - Mass Communication
Olabisi O. University
Nigeria12.2012
Skills
- Appointment Scheduling
- Data Collection
- Information Security
- Call Management
Additional Competencies
- Proven customer support experience or experience as a Client Service Representative.
- Skillful in MS Office Suite (Word, Excel, Access), Google Workspace, and other relevant software.
- Customer orientation and ability to adapt/respond to different types of characters
- Strong phone contact handling skills and active listening
- Time Management: Ability to multi-task, prioritize, and manage time effectively
- Effective communication: Good communication skills both strong written and spoken abilities.
- Attention to Detail: Thorough and careful method of performing data entry and management tasks to guarantee precision and uniformity.
Tel
+14376672845
References
Available upon request
Hobbies and Interests
Reading, attending business forums and seminars, brainstorming business ideas and meeting people with bright minds.
Languages
English
Professional Working
Certification
The Institute of Data Processing Management of Nigeria, 2012 (Certified)
Chicago Institute of Business, USA, 2015.
(Certified Human Resources Personnel)
Timeline
Customer Service Representative
Arrex Consulting Limited (UK)
08.2022 - 03.2024
Customer Service Representative
Muchi BDC Limited
10.2019 - 06.2022
BBA - Business Administration
Tansian University
Advance Diploma, Mass Communication (Merit) - Mass Communication
Olabisi O. University
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