Summary
Overview
Work History
Education
Skills
Additional Competencies
Tel
References
Hobbies and Interests
Languages
Certification
Timeline
Generic

JOY SAMUEL

Kitchener,ON

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Arrex Consulting Limited (UK)
08.2022 - 03.2024
  • Listen to customers’ concerns, issues and questions
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Prepare customer reports by gathering data collected during customer interactions
  • Refer issues and questions to managers if necessary.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Muchi BDC Limited
10.2019 - 06.2022
  • .
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.
  • Delivered prompt service to prioritize customer needs.
  • Developed and updated databases to handle customer data.

Education

BBA - Business Administration

Tansian University
Nigeria
09.2020

Advance Diploma, Mass Communication (Merit) - Mass Communication

Olabisi O. University
Nigeria
12.2012

Skills

  • Appointment Scheduling
  • Data Collection
  • Information Security
  • Call Management

Additional Competencies

  • Proven customer support experience or experience as a Client Service Representative.
  • Skillful in MS Office Suite (Word, Excel, Access), Google Workspace, and other relevant software.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong phone contact handling skills and active listening
  • Time Management: Ability to multi-task, prioritize, and manage time effectively
  • Effective communication: Good communication skills both strong written and spoken abilities.
  • Attention to Detail: Thorough and careful method of performing data entry and management tasks to guarantee precision and uniformity.

Tel

+14376672845

References

Available upon request

Hobbies and Interests

Reading, attending business forums and seminars, brainstorming business ideas and meeting people with bright minds.

Languages

English
Professional Working

Certification

The Institute of Data Processing Management of Nigeria, 2012 (Certified)

Chicago Institute of Business, USA, 2015.

(Certified Human Resources Personnel)

Timeline

Customer Service Representative

Arrex Consulting Limited (UK)
08.2022 - 03.2024

Customer Service Representative

Muchi BDC Limited
10.2019 - 06.2022

BBA - Business Administration

Tansian University

Advance Diploma, Mass Communication (Merit) - Mass Communication

Olabisi O. University
JOY SAMUEL