Joy Salawu
Regina,SK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Regina
Regina, SK
01.2022 - 01.2024
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Planning next-day activities and roster
Customer Service Representative
Fedex
Regina , SK
03.2020 - 12.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
Some College (No Degree) - Early Childhood Education
Sask Polytechnic
Regina, SK10-2020
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Verbal and Written Communication
- Call Documentation
- Customer Service
- Upbeat and Positive Personality
- Creative Problem Solving
- CRM Software
- Extensive Microsoft Office Suite Knowledge
Certification
- Standard First Aid, CPR-C, and AED
- Food Safety Certification
- Non-violence Crisis Intervention Skills Training
Timeline
Customer Service Representative
City of Regina
01.2022 - 01.2024
Customer Service Representative
Fedex
03.2020 - 12.2021
Some College (No Degree) - Early Childhood Education
Sask Polytechnic
Similar Profiles
Patricia ParadaPatricia Parada
PURCHASING CLERK at City of ReginaPURCHASING CLERK at City of Regina
Heritier ShingaHeritier Shinga
Construction Worker at City Of ReginaConstruction Worker at City Of Regina
Abid ZamanAbid Zaman
Traffic Control Engineering Assistant I at City Of ReginaTraffic Control Engineering Assistant I at City Of Regina
Zeyu LiuZeyu Liu
Bylaw Enforcement Officer II at City of ReginaBylaw Enforcement Officer II at City of Regina
Emerson KlisowskyEmerson Klisowsky
Childcare Worker at Fresh Air DaycareChildcare Worker at Fresh Air Daycare